Operations Associate

Department: Operations
Industry: Cinema / Entertainment
Reporting To: Unit Manager / Cinema Manager
Location: As per business requirement

1. Job Purpose

To ensure smooth day-to-day cinema operations, provide excellent customer service, maintain operational standards, and support the Unit Manager in achieving business targets while ensuring safety, hygiene, and compliance with company policies.

2. Key Responsibilities

A. Cinema Operations

• Ensure the smooth functioning of daily cinema operations.

• Monitor auditorium readiness, show schedules, seating arrangements, and cleanliness.

• Coordinate with housekeeping, food and beverage, security, and technical teams.

• Ensure timely opening and closing of the cinema as per operational requirements.

• Monitor ticket checking, crowd management, and guest movement during shows.

B. Customer Service

• Assist customers with ticketing, seating, show timings, and general queries.

• Handle customer complaints professionally and escalate issues to the Unit Manager when required.

• Ensure a positive and comfortable movie-going experience for all guests.

C. Food & Beverage Operations

• Support food counter operations and ensure product availability.

• Monitor food quality, hygiene, expiry dates, and proper storage.

• Ensure compliance with FSSAI guidelines and company food safety standards.

• Monitor counter cleanliness, stock availability, and service efficiency.

D. Cash Handling & Reporting

• Assist in ticketing and food counter cash-handling activities, as assigned.

• Ensure accurate billing, cash reconciliation, and proper documentation.

• Report cash discrepancies, operational irregularities, or suspicious activities immediately.

• Maintain daily operational records and submit reports to the reporting manager.

E. Compliance & Safety

• Ensure compliance with company policies, SOPs, and operational guidelines.

• Support statutory inspections and maintain required records.

• Monitor fire safety equipment, emergency exits, and safety procedures.

• Report maintenance issues, equipment failures, and safety hazards promptly.

F. Team Coordination

• Coordinate with team members to ensure efficient shift operations.

• Support staff deployment and monitor attendance as assigned.

• Assist in staff training and implementation of operational procedures.

• Maintain discipline, punctuality, and professional conduct.

3. Key Performance Indicators (KPIs)

• Customer satisfaction and complaint resolution.

• Auditorium readiness and on-time show commencement.

• Cleanliness, hygiene, and food safety compliance.

• Cash accuracy and inventory control.

• Adherence to SOPs and statutory requirements.

• Operational efficiency and teamwork.

4. Educational Qualification

• Minimum Higher Secondary (10+2); graduation preferred.

• Candidates with experience in cinema, hospitality, retail, or customer service will be preferred.

5. Required Skills

• Good communication and interpersonal skills.

• Customer service and problem-solving abilities.

• Basic computer knowledge and reporting skills.

• Ability to work in shifts, including weekends and public holidays.

• Strong attention to detail, teamwork, and time management.

6. Working Conditions

• Work in a cinema multiplex environment.

• Rotational shifts, including evenings, weekends, and holidays.

• Ability to handle operational pressure during peak hours and special events.

• It is a Full Time Retail / Counter Sales job for candidates with 0 - 6 months of experience.