Mall Manager

ob Title: Senior Mall Manager

Department: Mall Operations
Location: Gopalan Malls, Bangalore
Reporting To: Head – Mall Operations / Director – Retail & Malls

Job Purpose:

The Senior Mall Manager will be responsible for overseeing the overall operations, profitability, and performance of the mall. This includes tenant management, facility upkeep, marketing coordination, customer experience, and ensuring compliance with company policies and statutory regulations.

Key Responsibilities:

1. Operations Management

• Ensure smooth day-to-day operations of the mall, including maintenance, housekeeping, security, and parking.

• Monitor facility management teams and service providers for quality performance.

• Oversee compliance with safety, health, and statutory standards.

• Manage AMC contracts and ensure timely renewals.

2. Tenant Management

• Build and maintain strong relationships with tenants and retailers.

• Oversee leasing operations in coordination with the leasing team.

• Ensure timely collection of rents, CAM charges, and other dues.

• Handle tenant concerns, renewals, and space allocations efficiently.

3. Financial Management

• Prepare and manage annual operating budgets for the mall.

• Monitor revenue streams, expense control, and profit margins.

• Support finance teams in audit, billing, and collection processes.

4. Marketing & Events

• Coordinate with the marketing team for mall events, campaigns, and promotional activities.

• Drive footfall growth through innovative marketing initiatives.

• Ensure brand visibility and consistent customer engagement.

5. Team Leadership

• Supervise and guide the operations, maintenance, and facility teams.

• Conduct regular performance reviews and ensure training & development.

• Maintain strong coordination between departments – security, engineering, housekeeping, and marketing.

6. Reporting & Compliance

• Submit daily, weekly, and monthly operational reports to management.

• Ensure adherence to company SOPs and government regulations.

• Handle escalations, emergencies, and crisis management effectively.

Required Skills & Competencies:

• Strong leadership and decision-making abilities.

• Excellent communication and interpersonal skills.

• Proficiency in MS Office, reporting tools, and facility management software.

• Ability to multitask and manage high-pressure operations.

• Analytical thinking and problem-solving skills.

Qualification & Experience:

• Bachelor’s degree in Business Administration, Hospitality, or Facility Management.

• MBA or equivalent preferred.

• Minimum 10–15 years of experience in mall management, commercial real estate, or retail operations.

• Experience managing large malls or multiple centres is an added advantage.

Key Performance Indicators (KPIs):

• Revenue growth and occupancy rate.

• Tenant satisfaction and retention.

• Customer footfall and experience index.

• Operational efficiency and cost control.

• Safety, hygiene, and compliance audit scores.

• It is a Full Time Retail / Counter Sales job for candidates with 6+ years of experience.

More about this Mall Manager job

1. What is the eligibility criteria to apply for this Mall Manager job?
   Ans: The candidate should be All Education levels and above with 6+ years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹45000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Mall Manager job?
   Ans: This Mall Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Mall Manager job?
   Ans: No, there is no fee applicable for applying this Mall Manager job and during the employment with the company, i.e., Gopalan Enterprises.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Mall Manager role?
   Ans: There is an immediate opening of 10 Mall Manager at Gopalan Enterprises
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Retail / Counter Sales job.
8. What are the timings of this Mall Manager job?
   Ans: This Mall Manager job has 09:30 AM - 05:30 PM timing.