Educating Patients:
Explaining insurance benefits, including deductibles, co-pays, and coinsurance, and helping patients understand the cost of their treatment.
Financial Counseling:
Providing guidance on payment options, including payment plans, financial assistance programs, and potential discounts.
Navigating Insurance:
Assisting with insurance pre-authorization, claim processing, and appeals.
Advocating for Patients:
Helping patients secure financial aid or negotiate payment arrangements when needed.
Coordinating with Other Departments:
Working with billing, medical staff, and other hospital departments to ensure smooth financial processes.
Maintaining Records:
Keeping accurate records of patient interactions and financial transactions.