Floor Manager

Objective Summary:

To ensure the proper functioning of the showroom. To monitor the sales, inventory, employees and all other related infrastructures within the showroom.

Principal Duties and Responsibilities:

v Ensure that all customers are handled properly by the retail staff.

v In cases where customers cannot be handled by the retail sales assistants, Floor in charges have to handle them.

v  Ensures that all procedures, processes and systems adopted by management are followed by staff.

v Propose, schedule and implement in-store signage and layout to maximize sales, customer satisfaction, store appearance and image towards the customers.

v Evaluates and manages sales and customer service activities and staff competencies to optimize and maintain business performance, profitability and customer satisfaction.

v Manage maintenance and ensure all infrastructure, equipment, facilities and inventory in exhibit rooms are in good working order.

v To review employee performance and to suggest actions to be taken regarding a particular employee.

v To conduct daily briefings on the activities needs to be conduct among the staff.

v To attend the monthly meetings held at corporate office or to attend meetings as and when required by the top management in corporate office.

v To approve the leaves of the sales staff after it has been reviewed by the section in charge.

v To ensure all to use the movement register properly.

v To submit daily report to manager and top management.

v Monitor section supervisor’s and section heads.

v Follow-up of due compliance with establishments rules and regulations,

v Ensure the customers responded properly by section staff and front office staffs (Floor coordinators)

v Initiate new methods for improving service and customer satisfaction.

v Ensuring the floor supervisors do proper follow up of customer feedback and reporting the necessary changes on account the same.

v Close monitoring of items passing during the beginning and end of each and every the day.

v Arrangement of necessary number of staffs for smooth functioning of item passing.

v Reporting to the HR department about the staffrequirements of respective sections.

v To ensure all the staffs groomed properly during the working hours at the respective floors.

v To aware all staffs schedule leaves or exchange leaves, permissions.

v To ensure all  the staffs updated about the new schemes, Policy changes and etc., 

v He/she shall ensure that the staffs under his/her team adhere to the HR policy regarding uniforms and timings.

v To ensure a proper shopping experience within the showroom.

Machines or Equipment used by the position:

v Telephone

v Computer

v Stationery items

Working Condition & Physical Effort:

v  Normal office working condition. May have to walk inside the premises of the outlet.

Key Interactions:

v  Internal-With staff of Bhima Jewellers, External-With Customers.

DO’s:-

v He/she shall receive the customers properly and greet them (great ladies first, address them as madam/ma’am and men as sir) in a polite manner smiling, loud and clear and by looking towards the customer face.

v He/she shall ensure his/her customers are comfortable.  See if they require anything to drink, if children accompany them then smile and kindly ask them to be seated.

v He/she shall always maintain a pleasing face.

v He/she shall politely ask the customer regarding his/her enquiry.

v He/she shall enquire if cradle is necessary in cases where customers bring small babies with them.

v He/she shall ask staff to maintain a courtesy and code of conduct at all times.

v He/she shall always be in uniform

DONT’s:

v  He/she shall NOT GREET the customer improperly.

v  He/she shall not engage in cross counter talk while dealing with customers.

v  He/she shall not lean over the counter or indicate a body language that appears to the customers as “not interested”.

v  He/she shall not use any unrespectable/ vulgar words /phrases/actions/signs/symbols or body languages towards any of the staff or customers of the opposite gender.

v  He/she shall not touch or have physical contact with any of the customer.

v  He/she shall not exchange mobile numbers/e-mail contacts of customers.

v  Likewise, customers are not to become too friendly with any of the staff or have physical contact with the staff.

Note:    The principal responsibilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements.

• It is a Full Time Retail / Counter Sales job for candidates with 4 - 6 years of experience.