Floor Manager

Principal Duties and Responsibilities:

- Ensure that all customers are handled properly by the retail staff.

- In cases where customers cannot be handled by the retail sales assistants, Floor in charges have to handle them.

-  Ensures that all procedures, processes and systems adopted by management are followed by staff.

- Propose, schedule and implement in-store signage and layout to maximize sales, customer satisfaction, store appearance and image towards the customers.

- Evaluates and manages sales and customer service activities and staff competencies to optimize and maintain business performance, profitability and customer satisfaction.

- Manage maintenance and ensure all infrastructure, equipment, facilities and inventory in exhibit rooms are in good working order.

- To review employee performance and to suggest actions to be taken regarding a particular employee.

- To conduct daily briefings on the activities needs to be conduct among the staff.

- To attend the monthly meetings held at corporate office or to attend meetings as and when required by the top management in corporate office.

- To approve the leaves of the sales staff after it has been reviewed by the section in charge.

- To ensure all to use the movement register properly.

- To submit daily report to manager and top management.

- Monitor section supervisor’s and section heads.

- Follow-up of due compliance with establishments rules and regulations,

- Ensure the customers responded properly by section staff and front office staffs (Floor coordinators)

- Initiate new methods for improving service and customer satisfaction.

- Ensuring the floor supervisors do proper follow up of customer feedback and reporting the necessary changes on account the same.

- Close monitoring of items passing during the beginning and end of each and every the day.

- Arrangement of necessary number of staffs for smooth functioning of item passing.

- Reporting to the HR department about the staff requirements of respective sections.

- To ensure all the staffs groomed properly during the working hours at the respective floors.

- To aware all staffs schedule leaves or exchange leaves, permissions.

- To ensure all  the staffs updated about the new schemes, Policy changes and etc., 

- He/she shall ensure that the staffs under his/her team adhere to the HR policy regarding uniforms and timings.

- To ensure a proper shopping experience within the showroom.

• It is a Full Time Retail / Counter Sales job for candidates with 5 - 6+ years Experience.