F & B SUPERVISOR

The Front Office Supervisor oversees daily front-desk operations, ensures excellent customer service, manages front-office staff, and maintains smooth communication between departments.

Key Responsibilities

• Supervise front-office staff and daily operations

• Handle customer inquiries, complaints, and escalations

• Manage scheduling, attendance, and shift coordination

• Ensure proper reception, billing, and record-keeping

• Train new employees on company procedures and service standards

• Monitor cleanliness and presentation of the front area

• Coordinate with housekeeping, sales, operations, or other departments

• Prepare daily reports and performance updates

• Ensure compliance with company policies and safety standards

Required Skills

• Strong communication and leadership skills

• Customer service orientation

• Problem-solving abilities

• Team management

• Basic computer and reporting skills

• Time management

Qualifications

• Bachelor’s degree or diploma preferred

• 2–5 years of supervisory or customer service experience

Back Supervisor / Back Office Supervisor – Job Description

Job Title

Back Office Supervisor

Role Summary

The Back Office Supervisor manages backend administrative operations, supports internal departments, supervises support staff, and ensures accurate documentation and workflow efficiency.

Key Responsibilities

• Supervise back-office staff and workflow

• Monitor data entry, documentation, and reporting accuracy

• Coordinate with front office and operations teams

• Maintain records, files, inventory, or databases

• Ensure timely processing of internal requests

• Prepare operational reports and MIS reports

• Train and guide support staff

• Improve operational efficiency and process compliance

• Handle vendor coordination and internal communications

• It is a Both Retail / Counter Sales job for candidates with 5 - 6 years of experience.