Ecommerce Executive

Position: E-commerce Executive
Department: E-commerce / Online Business
Experience: 1–3 Years
Location: Gurugram / Delhi-NCR
Industry: Retail / Fashion
Employment Type: Full-Time

Job Summary

We are looking for a detail-oriented and result-driven E-commerce Executive to manage and support day-to-day online business operations. The candidate will be responsible for product listings, order management, inventory coordination, marketplace operations, and ensuring smooth execution of online sales activities.

Key Responsibilities

• Manage day-to-day operations of e-commerce marketplaces and the company website.

• Create and update product listings, including product names, descriptions, images, pricing, sizes, and other details.

• Monitor and process online orders, cancellations, returns, and exchanges.

• Coordinate with the warehouse, stores, logistics, and customer service teams for smooth order fulfillment.

• Monitor online inventory and ensure product availability is updated correctly.

• Track product performance, sales, stock, and order status on a regular basis.

• Coordinate with marketplace teams for operational issues and requirements.

• Ensure accurate pricing, discounts, promotions, and product information across online platforms.

• Prepare daily/weekly/monthly e-commerce reports and MIS.

• Identify listing errors, stock discrepancies, and order-related issues and resolve them on time.

• Support online promotional campaigns, offers, and new product launches.

• Monitor customer feedback, ratings, and reviews and coordinate for necessary action.

• Maintain proper records of marketplace transactions and operational activities.

• Support the team in improving online sales and overall customer experience.

Required Skills

• Good knowledge of E-commerce operations and marketplace management.

• Working knowledge of platforms such as Myntra, Ajio, Amazon, Flipkart, Nykaa Fashion, Shopify, etc.

• Good knowledge of MS Excel / Google Sheets.

• Strong coordination and communication skills.

• Good analytical and problem-solving ability.

• Ability to manage multiple tasks and meet deadlines.

• Attention to detail, especially for product data and inventory.

• Knowledge of retail/fashion products will be an advantage.

Qualification

Graduate in any discipline, preferably with a background in E-commerce, Retail, Business Administration, or a related field.

Preferred Candidate

• 1–3 years of experience in E-commerce / Marketplace Operations.

• Candidates from Fashion Retail / Lifestyle / D2C / Retail backgrounds preferred.

• Immediate joiners can be considered.

• Good communication and Excel skills are required.

Key Performance Areas (KPIs)

• Online order processing accuracy

• Product listing accuracy

• Inventory accuracy

• Order fulfillment and turnaround time

• Return/cancellation management

• Marketplace sales performance

• Reporting and MIS accuracy

• Reduction of listing/order-related errors

• It is a Full Time Retail / Counter Sales job for candidates with 0 - 3 years of experience.