Duty Manager

Job Description: Duty Manager – PVR INOX Cinemas

Department: Operations
Location: PVRINOX (Vega City Mall)
Reports To: Cinema Manager

Job Purpose:

To oversee the overall functioning of the cinema during assigned shifts, ensuring operational excellence, guest satisfaction, and adherence to company standards across all departments — Box Office, Concessions, and Floor Operations.

Key Responsibilities:

Operational Management

• Supervise the end-to-end functioning of cinema operations during the shift.

• Ensure smooth show execution in coordination with the Technical/Projection team.

• Oversee Box Office sales, F&B counters, housekeeping, and maintenance activities.

• Manage cash reconciliation, daily sales reports, and ensure adherence to SOPs.

• Monitor inventory control and coordinate with vendors or internal teams for replenishment.

Customer Service

• Ensure a seamless guest experience with quick resolution of queries and complaints.

• Handle VIP guests, special screenings, and corporate bookings efficiently.

• Maintain a visible presence on the floor to proactively manage customer needs.

Team Leadership

• Lead, motivate, and supervise Duty Officers, GSAs, and support staff.

• Conduct shift briefings, training, and performance feedback sessions.

• Ensure grooming, discipline, and behavior standards are maintained by all team members.

Compliance & Safety

• Ensure compliance with FSSAI, fire safety, and operational hygiene standards.

• Conduct regular safety audits, equipment checks, and emergency drills.

• Maintain operational and incident reports with accuracy.

Reporting & Coordination

• Coordinate with Technical, HR, and Finance departments for operational requirements.

• Provide shift summaries and handovers to the Theatre Manager.

• Contribute to achieving sales, cost control, and customer satisfaction targets.

Qualifications and Experience:

• Education: Graduate (Any),Graduate in Hospitality, Business Administration, or related field.

• Experience: 3–6 years in hospitality, multiplex, or retail industry, with at least 1–2 years in a supervisory/managerial role.

• Skills:

  • Strong leadership and communication abilities.

  • Customer-centric approach with problem-solving mindset.

  • Proficiency in MS Office and POS systems.

  • Financial and operational acumen.

Key Competencies:

• Leadership & team management.

• Decision-making and accountability.

• Conflict resolution and service orientation.

• Flexibility to work in shifts (including weekends/holidays).

Job Description: Duty Officer – PVR INOX Cinemas

Department: Operations
Location: PVRINOX (Vega City Mall)
Reports To: Duty Manager / Cenima Manager

Job Purpose:

To assist the Duty Manager in managing the cinema’s daily operations and ensuring smooth execution of shows, maintaining service standards, and providing excellent guest experiences.

Key Responsibilities:

Operational Support

• Oversee Box Office, Concessions, and Floor Operations during assigned shifts.

• Ensure show readiness — auditorium cleanliness, projector coordination, and guest comfort.

• Manage ticketing and F&B counters to ensure efficiency and minimal wait times.

• Monitor daily operations for adherence to PVR INOX SOPs.

Customer Service

• Address guest concerns and feedback promptly and courteously.

• Support in handling group bookings, special events, or private screenings.

• Maintain a strong floor presence to ensure consistent service delivery.

Team Coordination

• Supervise Guest Service Associates (GSAs) and coordinate shift schedules.

• Ensure proper staff grooming, conduct, and performance during duty hours.

• Provide assistance and guidance to new team members.

Safety & Compliance

• Conduct regular auditorium and facility checks for safety and cleanliness.

• Report any equipment malfunction, safety hazards, or incidents to the Duty Manager.

• Ensure compliance with fire safety and hygiene protocols.

Reporting & Documentation

• Maintain shift reports, guest feedback records, and sales summaries.

• Assist the Duty Manager in preparing end-of-day reports.

• Support in managing cash handling and inventory control.

Qualifications and Experience:

• Education: Graduate / Diploma in Hospitality, Management, or related field.

• Experience: 1–3 years in hospitality, multiplex, or customer service environment.

• Skills:

  • Good communication and interpersonal skills.

  • Basic knowledge of cinema or retail operations.

  • Customer handling and conflict resolution skills.

  • Computer literacy (POS and MS Office).

Key Competencies:

• Service orientation and teamwork.

• Attention to detail and time management.

• Problem-solving under pressure.

• Flexibility for shift work, weekends, and holidays.

• It is a Full Time Retail / Counter Sales job for candidates with 2 - 6 years of experience.

More about this Duty Manager job

1. What is the eligibility criteria to apply for this Duty Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹22000 - ₹34000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Duty Manager job?
   Ans: This Duty Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Duty Manager job?
   Ans: No, there is no fee applicable for applying this Duty Manager job and during the employment with the company, i.e., Pvr Inox Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Duty Manager role?
   Ans: There is an immediate opening of 6 Duty Manager at Pvr Inox Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Retail / Counter Sales job.
8. What are the timings of this Duty Manager job?
   Ans: This Duty Manager job has 09:00 AM - 06:00 PM timing.