Customer Service Associate

Company: Zodiac Clothing Co. Ltd.

Job Title: Retail Customer Service Associate

Location: Powai - Mumbai,

Established 70 years ago, Zodiac Clothing Co. Ltd is a vertically integrated, transnational corporation that controls the entire clothing chain from design, manufacturing, distribution to retail sales. With a manufacturing base in India & sales offices across India, UK, Germany and USA, ZCCL has almost 2500 people in its fold. The company operates a 5000 sq. ft. Italian-inspired design studio at its Mumbai Corporate office building which is a LEED Gold Certified building.

Position overview: ZCCL is seeking a skilled and experienced Retail Customer Service Associate to drive retail sales within one of our 100+ company-owned, company-operated stores across India. This role is pivotal in maintaining the prestige of our brand and ensuring customer satisfaction, while driving sales.

Responsibilities:

• Sales Performance: Take full ownership of the store and its commercial success, driving continuous improvements in sales, productivity and profitability. Aspire to maximize your store’s sales potential, and meet or exceed your targets.

• Customer Experience: Place the customer at the heart of everything interaction, providing excellent customer service and ensuring satisfaction. Provide a positive and pleasant shopping experience and environment for all customers, consistent with the brand image

• Visual Merchandising: Implement and maintain visual merchandising standards according to company guidelines to optimize customer experience and store appearance.

• Customer Relationship Management: Build lasting relationships with existing customers and actively seek new client engagements to broaden brand reach and loyalty. Drive client loyalty and repeat business through consistent communication with existing clientele, keeping them informed of new product launches, collections, and offerings.

• Product Knowledge: Develop a deep understanding of customer needs, and match them with appropriate products, enhancing their shopping experience and ensuring they find what they are looking for, as well as showcase products that complement their style.

• Operational Excellence: Maintain excellent cleanliness and hygiene standards, ensuring store upkeep, to present an orderly and attractive appearance of merchandise to customers. Oversee stock operations, ensuring timely inward and outward of inventory, prompt communication with other stores and departments, making the entire product offering immediately available and easily accessible to all customers, consistently.

• Service and Feedback: Uphold the highest standards of integrity from a legal, financial, and moral perspective while conducting business. Handle all customer complaints and queries with a positive attitude, addressing identified improvement areas and involving the Area Store Manager or other partners as needed.

Key Skills and Qualifications:

• Education: High school diploma or equivalent; further education in sales preferred.

• Experience: At least 18 months of retail sales experience, preferably in the apparel, fashion or luxury sectors, in a customer facing environment.

• Skills:

• Strong fluency in English; multilingual abilities are a plus.

• Excellent communication, interpersonal, and customer service skills.

• Proficiency in basic computer use and the ability to manage sales figures and stock movements.

• A proven ability to solve problems creatively and effectively.

• Must be a good team player, pleasant, service oriented with good communication skills.

• This job is for you if you:

• Have a customer centric, positive attitude, with an “ownership” and results-oriented mindset.

• Will do what it takes to maximize the success of the store and company, while ensuring a perfect customer experience.

• Are patient and take the trouble to understand customer needs and requirements, helping the customer find what they are looking for.

• Are confident, not afraid to cross-sell, up-sell, or ask for the customer’s phone number at the time of checkout.

• Have a high level of integrity with a deep passion for the brand.

• Are passionate about the retail industry, clothing, and appreciate quality products.

Additional information:

This is a full-time position available in our stores across India. The position reports to the Area Store Manager. We offer a competitive salary and benefits, in-line with market standards. We are hiring across India, and are always looking for talented professionals who want to further their career and advance our organization.

If you are driven, passionate about retail, and ready to contribute to our team, please send your CV in English to hr@zodiacmtc.com as soon as possible. We look forward to discovering how you can make a difference at Zodiac Clothing Co. Ltd.

• It is a Full Time Retail / Counter Sales job for candidates with 0 - 2 years of experience.