Customer Relationship Associate

Zodiac Clothing Co. Ltd. Established 70 years ago, Zodiac Clothing Co. Ltd is a vertically integrated, transnational corporation that controls the entire clothing chain from design, manufacturing, distribution to retail sales. With a manufacturing base in India & sales offices across India, UK, Germany and USA, ZCCL has almost 2500 people in its fold. The company operates a 5000 sq. ft. Italian-inspired design studio at its Mumbai Corporate office building which is a LEED Gold Certified building.

Position overview: ZCCL is seeking a skilled and experienced Retail Customer Service Associate to drive retail sales within one of our 100+ company-owned, company-operated stores across India. This role is pivotal in maintaining the prestige of our brand and ensuring customer satisfaction, while driving sales. Job Summary:
The Customer Service Associate is responsible for assisting customers, handling inquiries, resolving complaints, and ensuring a positive customer experience. The role involves communication, coordination, and maintaining service standards.

Key Responsibilities:

• Greet customers and provide a pleasant shopping experience.

• Understand customer needs and recommend suitable products based on customer preferences or services.

• Provide accurate product information, pricing, and availability.

• Prepare invoices, and handle billing processes.

• Process sales transactions efficiently and accurately.

• Maintain stock levels and ensure proper display of products.

• Handle customer inquiries, returns, and complaints courteously.

• Build lasting relationships with customers to encourage repeat business.

• Achieve sales targets and contribute to the stores performance.

• Coordinate with warehouse or inventory team for product availability.

• Follow up to ensure resolution and customer satisfaction.

• Maintain detailed records of customer interactions and transactions.

• Collaborate with other departments to address customer needs.

• Identify opportunities to upsell or cross-sell products and services.

• Stay updated on product knowledge, company policies, and customer service best practices.

Required Qualifications:

• HSC / Diploma in any discipline.

• 1 to 3 yrs Prior experience in customer service or Retail sales .

• Basic computer knowledge (MS Office, email handling).

Skills Required:

• Good communication and interpersonal skills.

• Problem-solving ability.

• Customer-focused attitude.

• Ability to work in a team.

• Time management skills.

  Additional information:

  This is a full-time position available in our stores across India. The position reports to the Area Store Manager. We offer a competitive salary and benefits, in-line with market standards. We are hiring across India, and are always looking for talented professionals who want to further their career and advance our organization.

  If you are driven, passionate about retail, and ready to contribute to our team, please send your CV in English to hr@zodiacmtc.com as soon as possible. We look forward to discovering how you can make a difference at Zodiac Clothing Co. Ltd.

• It is a Full Time Retail / Counter Sales job for candidates with 1 - 6 years of experience.