. Customer Assistance: Greet and assist customers as they enter the showroom. Identify customer preferences and needs and offer suitable jewellery options.
2. Product Knowledge: Maintain in-depth knowledge of the jewellery collections, materials, stones, and craftsmanship to effectively present and explain products to customers.
3. Sales: Actively contribute to achieving monthly and quarterly sales targets by closing sales efficiently.
4. Upselling & Cross-Selling: Suggest additional jewellery pieces or services (engraving, customization) to complement customer purchases.
5. Stock Management: Ensure the showroom is well-stocked, organized, and that the displays are visually appealing.
6. Billing & Documentation: Process customer payments, maintain sales records, and handle customer invoices and receipts.
7. Customer Relationship Management (CRM): Build strong, long-lasting relationships with customers, follow up on their queries, and provide after-sales service.
8. Promotions & Marketing: Participate in showroom marketing activities and events.
9. Team Collaboration: Work closely with team members and management to ensure smooth operations and optimal customer satisfaction