Candidate should be very good in English Communication

We are looking for a Counter Sales Executive to join our team at Shoppers Stop to assist shoppers, provide product information, process transactions, and promote sales. The role requires a positive attitude and managing responsibilities like stocking shelves, managing transactions, and delivering excellent customer service. The role offers an in-hand salary of ₹30000 - ₹60000 with growth opportunities.

1.  Communication & Storytelling

•        Engage customers with articulate and confident communication.

•        Initiate and sustain meaningful conversations.

•        Share brand heritage, product stories, and fashion trends.

•        Demonstrate strong command over English and a pleasing personality.

2.  Exceptional Customer Service

•        Anticipate customer needs and offer proactive assistance.

•        Create a pampered and comfortable shopping experience.

•        Handle queries and concerns with empathy and professionalism.

3.  Brand Representation

•        Understand and communicate brand USPs effectively.

•        Relate brand values to customer needs and current trends.

•        Stay informed about competitor brands and market positioning.

4.  Relationship Building

•        Identify customer preferences and personalities.

•        Build rapport through shared interests and thoughtful follow-ups.

•        Maintain consistent communication to foster loyalty.

5.  General Awareness & Cultural Sensitivity

•        Stay updated on current affairs, fashion, and lifestyle trends.

•        Demonstrate empathy across diverse age groups, genders, and backgrounds.

•        Adapt styling advice to suit cultural and personal contexts.

6.  Learning Orientation

•        Show enthusiasm for learning new skills and fashion insights.

•        Participate in training and development programs.

•        Stay curious and proactive about industry innovations.

7.  Personal Style

•        Maintain a well-groomed and fashionable appearance.

•        Exhibit confident body language and professional mannerisms.

•        Reflect the brand’s style and ethos in personal presentation.

• It is a Full Time Retail / Counter Sales job for candidates with 2 - 6 years of experience.