Counter Sales Executive

About the Role

We are looking for a dynamic and customer-focused Counter Sales & Customer Relationship Executive to join our flagship spiritual retail store. This is a hybrid role involving:

• In-store counter sales & customer assistance

• Outbound sales calls & lead follow-ups

• Customer relationship building

The ideal candidate should have strong communication skills, a positive attitude, and the ability to convert walk-ins and leads into loyal customers

Key Responsibilities

🏬 In-Store Sales & Customer Service

• Greet customers warmly and understand their spiritual/product requirements.

• Assist shoppers with product selection (Puja Samagri, Dhoop, Ritual Kits, etc.).

• Provide accurate information about pricing, product features, rituals, and usage.

• Cross-sell and upsell products, offers, and combo packs.

• Ensure shelves/racks are well-stocked and visually organized.

• Handle billing, cash/card/UPI transactions accurately.

• Manage product returns and exchanges as per policy.

• Maintain store hygiene and product display standards.

📞 Sales Calling & Lead Conversion

• Make outbound calls to leads generated from website, WhatsApp, campaigns, and walk-ins.

• Follow up with customers for repeat purchases, festival offers, and new launches.

• Inform customers about discounts, subscription models, and loyalty programs.

• Maintain call records and update CRM/Excel sheets.

• Convert inquiries into confirmed orders or store visits.

• Support WhatsApp order processing when required.

🎯 Performance & Coordination

• Achieve monthly sales targets (store + tele-sales).

• Share customer feedback and insights with the Store Manager.

• Coordinate with inventory and backend teams for stock updates.

• Stay updated on new products, rituals, and spiritual services.

• It is a Full Time Retail / Counter Sales job for candidates with 6 months - 6+ years Experience.