Cafe Staff

Key Responsibilities

• Customer Service & Sales – Greet customers, understand requirements, recommend products, and drive sales through upselling and cross-selling.

• Product Knowledge – Develop strong knowledge of Defence Bakery’s breads, cakes, pastries, confectionery, savouries and other products to confidently assist customers.

• Billing & Order Management – Handle POS billing, cash/digital payments, order taking and ensure accurate processing of customer orders.

• Product Display & Merchandising – Maintain attractive product displays, correct labelling, product availability and appropriate merchandising standards.

• Stock & Wastage Management – Support stock receiving, counting, replenishment and FIFO/FEFO practices while minimising product wastage and damage.

• Outlet Hygiene & Food Safety – Maintain personal grooming, outlet cleanliness and food-handling standards in accordance with company SOPs and food-safety requirements.

• Customer Experience & Complaint Handling – Resolve routine customer queries professionally, escalate complaints when required and ensure a positive customer experience.

• Teamwork & Operational Discipline – Follow shift schedules, SOPs and company policies while coordinating with the outlet, bakery, kitchen and delivery teams to ensure smooth operations.

Qualifications and Skills:

• Education: Diploma or degree in hospitality a related field or pursuing degree

• Experience: Some prior experience in a hospitality environment is desirable, but not mandatory.

Skills Required

• Customer Experience Management

• Inventory Handling

• POS Billing Knowledge

• Hygiene & SOP Compliance

Working Schedule

• 6 Days Working

• Rotational Shift Operations

• Weekly Off as per roster

Compensation

• Competitive salary based on experience and operational expertise

• Performance-driven growth opportunities within the organization

• It is a Full Time Retail / Counter Sales job for candidates with 1 - 6+ years Experience.