Back Office Operations

Job Posting: Manager –  Client Servicing ,Operations & Admin at Petfelix Dog Boarding (Mumbai)

About Petfelix:
Petfelix is Mumbai's largest and most reputed dog boarding facility, proudly caring for over 6,500 dogs during the past 6.5 years. Petfelix is a brand of Merry Tails Pet Solutions Private Limited. Recognized for excellence and trust in pet care, Petfelix continues to deliver unparalleled service to our valued clients. We take pride in being the gold standard for pet care in India and have been recognized officially and unofficially as one of the best boarding facilities in India.

Position: Manager – Client Servicing ,Operations & Admin

Office Location – Chandivali ( near powai) , Andheri East , Mumbai

Salary: ₹16500-20000 per month (in-hand)

Working Hours: 10 AM – 8 PM – 6 days a week

• On-site: 10 AM – 5:30 PM

• Work from home: 6:30 PM – 8 PM

Key Responsibilities:

• Assist the Senior Manager – Operations & Admin - in all operational and administrative duties.

• Manage and nurture client relationships, ensuring exceptional customer satisfaction.

• Send timely video updates to clients multiple times daily on whatsapp (crucial task).

• Handing operations related queries from clients on WhatsApp

• Handle walk-in client visits, showcasing our facilities professionally and warmly.

• Coordinate efficiently with various operations teams for seamless facility management.

• Perform general administrative duties, including occasional vendor coordination outside the office.

• Maintain thorough and organized internal documentation related to daily operations.

Candidate Requirements:

• A genuine love and compassion for dogs (essential).

• Good command over verbal and written English.

• Strong interpersonal and organizational skills.

• Ability to manage tasks proactively and independently.

• Prior administrative or client management experience will be advantageous but not mandatory.

Why Join Petfelix?

• Opportunity to work at Mumbai's most prestigious dog boarding facility.

• Positive and dynamic work environment focused on pets.

• Career growth and learning opportunities within the pet-care industry.

If you are passionate about dogs and thrive in an engaging, client-focused role, this could be a role for you.

• It is a Full Time Retail / Counter Sales job for candidates with 6 months - 1 years of experience.

More about this Back Office Operations job

1. What is the eligibility criteria to apply for this Back Office Operations job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹15000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Back Office Operations job?
   Ans: This Back Office Operations job will have 6 working days.
4. Are there any charges applicable while applying or joining this Back Office Operations job?
   Ans: No, there is no fee applicable for applying this Back Office Operations job and during the employment with the company, i.e., Petfelix.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Back Office Operations role?
   Ans: There is an immediate opening of 1 Back Office Operations at Petfelix
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Retail / Counter Sales job.
8. What are the timings of this Back Office Operations job?
   Ans: This Back Office Operations job has 09:00 AM - 06:00 PM timing.