Retail Sales Assistant Store Incharge

Key Responsibilities:

1. Store Operations Management

• Oversee daily store operations and ensure smooth functioning.

• Ensure store opening & closing procedures are followed.

• Monitor cleanliness, hygiene, and store ambience as per standards.

• Ensure proper display, stacking, and merchandising of products.

2. Sales & Revenue Management

• Achieve daily, weekly, and monthly sales targets.

• Drive promotional activities and monitor performance.

• Analyze sales reports and implement strategies to increase revenue.

3. Inventory & Stock Control

• Maintain optimum stock levels to avoid shortages or overstock.

• Conduct daily stock counts and coordinate monthly audits.

• Monitor expiry, damage control, and wastage reduction.

• Coordinate with procurement team for timely replenishment.

4. Team Leadership & Staff Management

• Supervise, train, and motivate store staff.

• Prepare duty rosters and ensure adequate staffing levels.

• Conduct performance evaluations and provide feedback.

• Handle staff grievances and ensure discipline.

5. Customer Service & Handling Issues

• Ensure excellent customer service standards.

• Resolve customer complaints and queries promptly.

• Promote customer loyalty and engagement.

6. Compliance & Safety

• Ensure compliance with company SOPs, policies, and processes.

• Maintain statutory requirements related to FSSAI, safety, and labor laws.

• Monitor security protocols, CCTV operations, and cash handling procedures.

7. Cash & Financial Controls

• Manage billing counters, cash reconciliation, and daily sales reporting.

• Prevent pilferage, shrinkage, and operational losses.

• Coordinate with accounts for deposits and finance-related activities.

Skills & Competencies Required:

• Strong leadership and people management skills.

• Excellent communication and customer service skills.

• Knowledge of retail operations, inventory, and merchandising.

• Problem-solving and decision-making abilities.

• Proficiency in MS Office, POS systems, and basic reporting.

• It is a Full Time Retail / Counter Sales job for candidates with 1 - 3 years of experience.