Assistant Manager

Job Description – Assistant Manager

Department: Outlet Operations

Location: Mumbai- Multiple Locations

Experience:2–6 Years

Industry: Bakery | Café | QSR | Restaurant | Food & Beverage

Job Summary

We are seeking a proactive and customer-focused Assistant Outlet Manager to support the daily operations of the outlet. The role involves ensuring smooth store operations, leading the team, delivering excellent customer service, maintaining food safety standards, and driving sales performance.

Key Responsibilities

• Assist in managing day-to-day outlet operations and ensure compliance with SOPs.

• Supervise, train, and motivate outlet team members.

• Deliver exceptional customer service and resolve customer concerns.

• Monitor sales performance and promote upselling to achieve targets.

• Manage inventory, stock replenishment, cash handling, and daily reconciliations.

• Ensure cleanliness, food safety, hygiene, and FSSAI compliance.

• Coordinate with internal teams to ensure product availability and smooth operations.

• Prepare daily operational reports and support the Outlet Manager in achieving business goals.

Requirements

• Graduate or Diploma in Hotel Management, Hospitality, or a related field.

• Experience in bakery, café, QSR, restaurant, or food retail operations.

• Strong leadership, communication, and customer service skills.

• Knowledge of POS systems, inventory management, and cash handling.

• Willingness to work in rotational shifts, weekends, and holidays.

• It is a Full Time Retail / Counter Sales job for candidates with 1 - 6 years of experience.