Area Manager

Job Responsibilities

• Ensure all outlets are operational and functioning smoothly during designated business hours.

• Consistently achieve daily, weekly, and monthly sales targets defined by the management team.

• Ensure 100% manpower availability across all stores at all times.

• Monitor and maintain store hygiene, cleanliness, and grooming standards for all team members in accordance with company policies.

• Drive business growth by implementing excellent customer service practices.

• Focus on improving customer engagement and enhancing Net Promoter Score (NPS).

• Ensure high levels of customer satisfaction through exceptional service standards.

• Review customer feedback regularly and implement actionable improvements.

• Monitor cash handling processes and payment reconciliations.

• Review indent reports and ensure zero stock-out situations across stores.

• Conduct regular team training sessions to improve productivity and operational efficiency.

• Conduct regular sales review meetings with the team.

• Analyse weekly sales performance and manpower status to ensure operational efficiency and target achievement.

• Monitor Google reviews weekly and implement corrective measures as per company SOPs to improve ratings and customer experience.

• Conduct team discussions to review performance highlights and improvement areas across all online platforms.

• Conduct weekly and monthly in-person meetings with Store Managers/In-Charge personnel.

• Conduct one-on-one meetings with all employees once every month.

• Review business reports regularly and take corrective actions for continuous improvement.

• Coordinate with stakeholders and cross-functional teams to ensure smooth store operations.

• Conduct comprehensive interviews for store-level recruitment to ensure quality hiring.

• Delegate responsibilities effectively and monitor outcomes.

• Identify operational and business challenges and implement appropriate solutions.

• Focus on the career growth and development of all team members.

• Ensure timely completion and monitoring of LMS modules by all team members.

• Regularly track and ensure Rewards & Recognition (R&R) activities are conducted on time across all stores.

• It is a Full Time Retail / Counter Sales job for candidates with 3 - 6 years of experience.