Workforce Manager

Talent - Contingent Management Office-HRE At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Talent – Contingent Management Office – Manager/Assistant Director At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. About Global Delivery Services Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda. Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom. Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service. Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services. Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation. The Opportunity The Contingent Workforce Manager is responsible for shaping how EY GDS engages, governs, and optimizes its flexible talent ecosystem, including staffing partners, gig based providers, and search partners. This role ensures the business has a simple, consistent, compliant, and cost effective way to access contingent talent, while delivering a high quality experience for stakeholders. You will work closely with Operations, HR, Finance, Legal, and Service Line leaders to strengthen governance, reduce out of program activity, and modernize contingent workforce processes and tools (e.g., SAP Fieldglass or internal platforms). The role plays a critical part in enabling an agile talent strategy that supports broader Talent Acquisition and business objectives. Key Responsibilities Program Leadership & Vendor Management Provide day to day leadership and oversight of staffing partners, gig based providers, and in program suppliers, ensuring consistent, high quality service delivery. Monitor vendor performance against SLAs, drive accountability, and partner on improvement initiatives aligned with HR and business priorities. Build strong, trusted relationships with suppliers to enable timely fulfilment, responsiveness, and compliance across all service lines. Compliance & Risk Management Ensures all contingent workers meet legal, tax, and employment regulations, reducing risks associated with misclassification. Spend Management & Reporting Insights Deliver clear, actionable insights to HR and business leaders that support workforce planning and reduce out of program spend. Analyze trends, risks, and demand signals to influence workforce mix, budget decisions, and sourcing strategies. Improve transparency through effective reporting, dashboards, and governance forums. Process Optimization & Continuous Improvement Continuously refine contingent labour processes to simplify workflows, increase adoption, and enhance user experience. Own and maintain end to end standard operating procedures covering requisition creation, onboarding, timekeeping, extensions, and offboarding. Support enterprise wide enhancements across processes, technology, and reporting aligned to strategic talent goals. Field Engagement, Training & Adoption Design and deliver scalable training, guidance, and communication materials that make contingent hiring processes easy to understand and consistently applied. Partner with Service Line leaders to understand workforce needs, recommend appropriate contingent solutions, and develop action plans to meet hiring and productivity goals. Drive adoption of approved tools, processes, and suppliers across the business. Escalation Management & Issue Resolution Act as the primary escalation point for vendor performance issues, worker concerns, and process breakdowns. Identify root causes, resolve issues in collaboration with HR, Legal, and vendors, and implement preventive controls and improvements. Skills and Attributes for Success Qualifications & Experience 12–13 years of experience in contingent workforce management, vendor management, recruiting operations, HR, procurement, or related functions. Strong analytical capability with experience working in SAP Fieldglass or similar contingent workforce management systems. Proven ability to interpret data, identify trends, and influence decision making with senior stakeholders. Demonstrated success in improving processes, driving adoption, and simplifying complex user experiences. Excellent communication, stakeholder management, and project management skills. A proactive, solution oriented mindset with a strong focus on operational rigor, governance, and continuous improvement. What we offer you At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost. Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship. People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing. Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development. How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy. Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits. “We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Experience Level Executive Level