Operations Excellence Manager - HR Process Optimization

OpEx Manager We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. ​Human Resources​ Our HR Team are the force for good that bring Reckitt's ambition to life. We work together to ensure the delivery of sustained profitable growth by unleashing the power of our purpose, people and performance. Now is an exciting time to be part of shaping the future of HR, influencing an exciting global organisation, while developing business and functional leadership skills, all at the same time. Whatever your role in our HR community, you'll take ownership of your projects and workstreams. We focus on developing our leaders to spearhead our culture and growth, so you'll be supported and mentored to deliver the right plans to drive business performance - and we'll celebrate the results with you along the way. About the role As the HR Process Excellence Lead, you will be a key contributor shaping the way we work across Reckitt's Global People Services (GPS). Operating within an HR Shared Services environment, you will serve as the crucial translation layer between functional HR stakeholders experiencing operational bottlenecks and technical execution teams. Commencing as a high-impact individual contributor, you will drive rapid iterations, pragmatic problem-solving, and localized automation to elevate service delivery Your responsibilities Process Optimization & Automation Map current-state operational processes, diagnose inefficiencies, and identify gaps, improvement areas, and automation opportunities. Architect streamlined future-state workflows, support the creation of standardized automation pipelines, and translate operational requirements into high-level, business-oriented user stories for development. Establish foundational governance and demand planning intake frameworks for an internal automation and continuous improvement pipeline. Agile Project Management & Crisis Mitigation Act as an agile project manager to lead quick, iterative initiatives aimed at implementing automations, improving workflows, or structurally re-engineering broken processes. Lead immediate tactical triage and "fire-fighting" for operational crises and service delivery failures. Conduct exhaustive post-mortem investigations utilizing robust Root Cause Analysis (RCA) and structured ideation techniques to deploy error-proofing (Poka-Yoke) solutions. Stakeholder Engagement & Enablement Work cross-functionally with HR stakeholders, OPEX, and technical teams to ensure seamless change management and adoption of automated solutions. Continuously track and report Return on Investment (ROI) and process metrics to leadership to demonstrate the financial and operational value of continuous improvement initiatives. Key Challenges Managing diverse tasks and priorities in a fast-paced, dynamic HR Shared Services environment where processes are frequently altered. Balancing the immediate demands of tactical operational "fire-fighting" with the strategic execution of broader improvement projects. Acting as an effective translation layer between non-technical HR operations and low-code technical developers. Driving the adoption of new, automated processes while gaining alignment and buy-in from various matrixed global teams. What You'll Gain Hands-on experience mapping agile process optimizations across end-to-end HR Shared Services operations. High-visibility exposure to global leadership through continuous ROI reporting and process value generation. Elevated capabilities in agile project management, stakeholder negotiation, and complex root cause problem-solving. The experience we're looking for Bachelor's degree in Business Administration, HR, Engineering, Information Systems, or a related field. Demonstrated background as an agile project manager or process optimization specialist driving rapid, iterative improvements. Deep practical expertise in process mapping, gap analysis, and conducting Root Cause Analysis (RCA). Technical fluency and conceptual understanding of low-code/no-code ecosystems (e.g., Excel, VBA, Macros, Power Automate, Power Apps, Power BI) to effectively author user stories for developers. Exceptional communication skills with the ability to translate operational pain points into actionable technical requirements. Knowledge of Lean or Six Sigma methodologies. Nice to have: Experience managing, leading, or mentoring process improvement, quality, or automation teams. Nice to have: Proven experience in a Global Business Services (GBS) or HR Shared Services environment. Nice to have: Agile or Scrum project management certifications. Nice to have: Lean Six Sigma Green or Black Belt certification The skills for success Data and Analytics, HR Process Improvement; Process management; HR Process improvement, Storytelling; Data led storytelling, Digital literacy, HR Data Analsyis; Data management; Employee data management, Solutioning. What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law. Experience Level Mid Level