Operation Manager

Job Title:

Operational Manager – Staff Management (Education Institute)

Job Summary:

We are looking for an experienced Operations Manager to handle staff management and internal operations of our institute offering Digital Marketing and AI courses. The role focuses on managing team performance, discipline, coordination, and ensuring smooth workflow across all departments.

Key Responsibilities

1. Staff Supervision & Coordination

Manage daily activities of administrative staff, counselors, trainers, and support teams

Ensure proper duty allocation and workflow management

Act as a central point of coordination between departments

2. Team Performance Management

Monitor staff performance and productivity on a regular basis

Set KPIs and targets for different teams

Conduct performance reviews and provide feedback for improvement

3. Attendance & Discipline

Maintain staff attendance, punctuality, and leave records

Ensure adherence to company policies and code of conduct

Handle disciplinary issues and take corrective actions when required

4. Training & Development

Identify training needs and organize staff training sessions

Onboard new employees and ensure smooth induction

Develop SOPs (Standard Operating Procedures) for staff efficiency

5. Task Allocation & Monitoring

Assign daily, weekly, and monthly tasks to team members

Track progress and ensure timely completion of assigned work

Ensure accountability and ownership among staff

6. Communication Management

Conduct regular team meetings and briefings

Ensure clear communication of management decisions to staff

Maintain a positive and professional work environment

7. Conflict Resolution

Address internal staff conflicts and resolve issues effectively

Maintain team harmony and workplace discipline

8. Reporting

Prepare daily and weekly reports on staff performance and operations

Provide insights and suggestions for improving team productivity

9. Revenue Responsibility

Ensure staff productivity contributes to achieving admission targets and overall revenue growth

Monitor team performance in relation to conversions and business outcomes

Required Skills & Qualifications:

Graduate/Postgraduate in any discipline

2-5+ years of experience in operations or team management (education sector preferred)

Strong leadership and people management skills

Excellent communication and interpersonal abilities

Ability to handle pressure and manage multiple teams

Key Competencies:

Leadership & Team Handling

Discipline & Control

Decision-Making

Problem Solving

Time Management

KPIs (Performance Indicators):

Staff productivity levels

Attendance & punctuality compliance

Task completion rate

Team coordination efficiency

Employee retention

• It is a Full Time Recruiter / HR / Admin job for candidates with 2 - 6+ years Experience.