Operation Manager

Job Title: Theater Manager

Department: Operations

1. Operational Leadership

Daily Supervision: Lead and supervise all front-of-house staff, including ushers, box office agents, and concession workers.

Opening/Closing: Responsible for the secure opening and closing of the venue, including alarm systems and cash handling.

Quality Control: Conduct "walk-throughs" before every show to ensure the lobby, restrooms, and seating areas are clean and presentable.

2. Financial & Sales Management

Box Office Oversight: Monitor ticket sales, manage reservations, and resolve seating discrepancies.

Revenue Tracking: Reconcile daily cash drawers and prepare deposits.

Inventory Control: Manage stock levels for the snack bar/concessions and janitorial supplies to minimize waste and theft.

Reporting: Generate daily and weekly sales reports for the management team.

3. Audience & Customer Relations

Customer Service: Act as the primary point of contact for patron complaints or special requests.

Safety & Security: Act as the Chief Safety Officer during shows, ensuring fire exits are clear and leading emergency evacuations if necessary.

Accessibility: Ensure the venue is compliant with accessibility laws (like the ADA) and that patrons with disabilities are properly assisted.

4. Technical & Event Coordination

Show Timing: Coordinate with the projectionist or stage manager to ensure that performances/screenings start and end exactly as scheduled.

Rental Liaison: Serve as the host for third-party organizations renting the space for private events or corporate meetings.

Maintenance: Identify and schedule repairs for technical equipment, seating, or building infrastructure.

5. Staff Training & Development

Hiring & Onboarding: Recruit and train new staff members on customer service standards and safety protocols.

Performance Reviews: Monitor staff performance and provide coaching or disciplinary action when necessary.

Scheduling: Manage the staff roster to ensure the theater is appropriately staffed during peak hours while staying within budget.

Success Indicators (KPIs)

Customer Satisfaction: High ratings in guest feedback surveys.

Efficiency: Minimal technical delays or start-time errors.

Profitability: Meeting or exceeding concession sales targets.

Compliance: Zero violations during fire or health inspections.

Required Qualifications

Experience: 3+ years in hospitality, retail, or entertainment management.

Education: High School Diploma (Bachelor’s in Arts Management or Business preferred).

Certification: First Aid/CPR certification and Food Handler’s permit (if applicable).

Availability: Must be willing to work late nights, weekends, and holidays.

• It is a Full Time Recruiter / HR / Admin job for candidates with 1 - 3 years of experience.