IT Systems Analyst - Workforce Management

IT Systems Analyst - UKG Kronos About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! Job Summary The UKG (Kronos) IT Analyst is responsible for the administration, configuration, support, and optimization of the UKG Pro Workforce Management (WFM) platform. This role partners closely with HR, Payroll, Operations, and IT teams to ensure accurate workforce scheduling, timekeeping, attendance, and labor management. The analyst also supports integrations with Workday as the Human Resources Information System (HRIS), ADP and Ceridian Dayforce payroll systems, and leverages ServiceNow for incident, problem, change, and service request management. Key Responsibilities Administer, configure, and support UKG Pro Workforce Management (UKG Pro WFM) including Timekeeping, Scheduling , Attendance , Accruals , Leave Management, Labor Management, and Workforce Analytics Support integrations between UKG, Workday HRIS, ADP, Ceridian Dayforce, ERP systems, and third-party applications. Monitor and troubleshoot inbound and outbound interfaces to ensure timely and accurate employee, payroll, and labor data processing. Utilize ServiceNow to manage incidents, service requests, problem management, change requests, and knowledge articles while meeting established SLAs. Analyze business requirements and configure UKG pay rules, work rules, schedules, labor levels, and accrual profiles. Collaborate with HR, Payroll, Benefits, and Operations teams to support workforce management processes. Perform root cause analysis for production issues and recommend long-term solutions. Develop and maintain workforce reports, dashboards, and analytics using UKG reporting tools. Coordinate and execute system upgrades, patches, regression testing, and production deployments. Support employee lifecycle data synchronization between Workday and UKG. Maintain system documentation, process flows, technical specifications, and knowledge base articles. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Business, Human Resources, or related field. 3–7 years of experience supporting UKG (Kronos) Workforce Management. Hands-on experience with UKG Pro Workforce Management Experience utilizing ServiceNow for incident management, change management, service catalog requests, and workflow management. Strong understanding of workforce management, payroll processing, and HR business processes. Excellent analytical, troubleshooting, and communication skills. Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs . We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Experience Level Senior Level