HR/Admin Human Resource Generalist

Key Responsibilities

• Support in retention strategies, ensuring staff satisfaction and alignment with organization needs.

• Support rewards and recognition programs to appreciate and retain high-performing employees.

• Conduct and support training sessions to enhance staff skills, productivity, and compliance.

• Assist in performance appraisal processes and provide feedback to the HR team.

• Coordinate with operations teams for onboarding of internal teams.

• Prepare reports on training effectiveness, engagement, and retention outcomes.

• Identify and document operational challenges to develop corrective SOPs.

Key Result Areas (KRAs)

• Employee Retention & Engagement

• Rewards & Recognition

• Training & Development

• Performance Management

• Appraisals

• Process flow efficiency

• SOP Development

Key Performance Indicators (KPIs)

• Maintain 90% staff retention.

• Conduct weekly engagement check-ins and maintain a satisfaction score ≥4/5.

• Ensure 100% timely coordination and documentation of recognition activities.

• Support or conduct a minimum 3 training sessions per month.

• Achieve average trainee feedback score ≥4/5 and attendance ≥95%.

• Ensure 100% completion of appraisal forms within timelines.

• Create or update minimum 2 SOPs during internship period.

• Achieve measurable improvement (≥20%) in process efficiency post-implementation.

Objective and Key Results (OKRs)

Objective 1: Strengthen Employee Retention, Engagement, and Performance

Key Results:

1. Achieve ≥90% retention rate across deployed staff.

2. Conduct weekly engagement activities and maintain employee satisfaction ≥4/5.

3. Support performance appraisal completion at 100% accuracy and timeliness.

4. Implement at least 2 recognition initiatives to motivate high performers.

5. Improve overall engagement satisfaction by 10% within the intern period.

Objective 2: Enhance Training, Onboarding, and Development Processes

Key Results:

1. Coordinate or assist in a minimum of 4 training sessions per month with attendance ≥95%.

2. Maintain average trainee feedback ≥4/5 post-sessions.

3. Ensure 100% onboarding completion for internal and outsourced staff within timelines.

4. Prepare and submit training and onboarding reports with ≥98% accuracy.

Objective 3: Drive Operational Excellence through SOPs and Data Reporting
Key Results:

1. Develop or revise minimum 2 SOPs to improve HR or manpower processes.

2. Achieve ≥20% reduction in recurring operational issues after SOP implementation.

3. Submit monthly HR analytics and process improvement reports within deadlines.

4. Provide 1 actionable improvement recommendation per month to management.
   
   

• It is a Full Time Recruiter / HR / Admin job for candidates with 0 - 2 years of experience.