HR/Admin Human Resource Executive

About the job

Key responsibilities:

A. Recruitment & Talent Acquisition

1. You will independently support the complete recruitment cycle
2. Understand manpower requirements from management.
3. Prepare and publish job descriptions.
4. Source candidates through Indeed, Job Hai, Naukri, LinkedIn, and other relevant platforms.
5. Screen CVs and shortlist candidates.
6. Conduct initial candidate communication and screening.
7. Coordinate interview rounds with management.
8. Maintain candidate pipelines and recruitment trackers.
9. Follow up with candidates throughout the recruitment process.
10. Maintain recruitment MIS.
11. Coordinate reference checks where required.
12. Coordinate selection and joining formalities.
13. Prepare internship, offer, and appointment documentation.
14. Maintain an active talent pool for future requirements.
15. Support employer-branding and recruitment campaigns.

B. Employee Onboarding & HR Operations

1. Coordinate joining formalities.
2. Maintain employee documentation.
3. Prepare onboarding checklists.
4. Conduct/coordinate employee induction.
5. Explain company policies and working procedures.
6. Maintain employee records.
7. Coordinate attendance and leave records.
8. Track probation and performance-review dates.
9. Coordinate employee communication.
10. Maintain HR MIS.
11. Ensure HR documentation remains current and organized.

C. Training & Learning Development

1. Prepare training calendars.
2. Schedule employee training.
3. Coordinate product training.
4. Coordinate HR and process training.
5. Maintain training attendance.
6. Track training completion.
7. Collect employee feedback.
8. Maintain training records.
9. Identify training requirements.
10. Coordinate refresher training.
11. Prepare training presentations and learning materials.

D. Product & Business Knowledge Management

BAT MASTER operates across multiple sports products and business processes. You will help convert business knowledge into structured training resources. You will assist in preparing and maintaining:

1. Product Manuals
2. Product Knowledge Sheets
3. Product FAQs
4. Sales Playbooks
5. Customer Success Manuals
6. Employee Handbook
7. HR SOPs
8. Recruitment SOPs
9. Training Manuals
10. Business Process Documents
11. Internal FAQs
12. Onboarding Guides

The ability to take information from founders/team members and convert it into clear, structured, and usable documentation is important.

E. Customer Success Performance Monitoring

You will support the Founder/Business Head in monitoring the daily performance of Customer Success Executive(s). Track:

1. New leads received
2. Leads contacted
3. Calls completed
4. WhatsApp follow-ups
5. Quotations sent
6. Sample orders
7. Payments received
8. Orders confirmed
9. Repeat-order follow-ups
10. Pending customer follow-ups
11. Customer complaints/escalations

F. CRM updates

1. Prepare the Daily Sales Performance Report.
2. Coordinate the daily performance review.
3. Identify pending follow-ups.
4. Track agreed action points.
5. Ensure CRM/reporting records are updated.
6. Prepare weekly and monthly performance summaries.
7. Escalate significant delays or performance gaps to the Founder/Business Head.

This is a monitoring and coordination responsibility. The HR Executive is not expected to directly perform sales unless separately assigned.

F. Daily & Weekly Business MIS

1. You will assist management in maintaining a simple, accurate performance dashboard.
2. KPI: Target, Actual, Status: New Leads Contacted, Calls Completed, WhatsApp Follow-ups, Quotations, Sample Orders, Payments, Orders Closed, Repeat Orders Payments, Orders Closed, Repeat Orders, Follow-ups, Complaints
3. You will also prepare weekly summaries highlighting: achievements, pending activities, and performance gaps

• It is a Full Time Recruiter / HR / Admin job for candidates with 1 - 6+ years Experience.