We are looking for a skilled and empathetic Customer Support Representative to join our team. You will be the first point of contact for our customers, responsible for addressing inquiries, resolving complaints, and providing product or service information. Your primary goal is to ensure customer satisfaction and enhance the overall customer experience.
Respond to customer inquiries via phone, email, chat, or social media in a professional and timely manner
Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions
Follow up to ensure full resolution and customer satisfaction
Maintain detailed records of customer interactions, transactions, and feedback