HR Manager

Job Summary

The HR Manager is responsible for overseeing all human resource functions within the hotel, ensuring compliance with labor laws, fostering a positive work culture, and supporting operational excellence through effective people management. The role plays a key part in recruitment, employee relations, training, performance management, and organizational development in a fast-paced hospitality environment.

Key Responsibilities

Recruitment & Staffing

• Plan and manage end-to-end recruitment for all hotel departments

• Coordinate interviews, onboarding, and induction programs

• Maintain optimal staffing levels in line with operational needs

Employee Relations

• Act as a point of contact for employee concerns, grievances, and disciplinary matters

• Promote a positive workplace culture aligned with hotel values

• Handle conflict resolution and ensure fair HR practices

Training & Development

• Identify training needs and coordinate internal and external training programs

• Support leadership development and succession planning

• Ensure compliance training (safety, hygiene, service standards) is conducted

Performance Management

• Implement and manage performance appraisal systems

• Support department heads in goal setting, evaluations, and feedback

• Assist in managing corrective action and performance improvement plans

Compensation & Benefits

• Administer payroll inputs, attendance, leave management, and benefits

• Ensure salary structures are competitive and aligned with company policy

• Monitor overtime, incentives, and statutory compliance

Compliance & HR Policies

• Ensure compliance with local labor laws and hotel industry regulations

• Develop, implement, and update HR policies and procedures

• Maintain accurate employee records and HR documentation

Health, Safety & Welfare

• Support workplace health and safety initiatives

• Ensure adherence to hotel safety, hygiene, and employee welfare standards

Qualifications & Skills

• Bachelor’s degree in Human Resources, Business Administration, or related field

• Proven experience as an HR Manager or HR Generalist in the hotel or hospitality industry

• Strong knowledge of labor laws and hospitality HR practices

• Excellent communication, interpersonal, and leadership skills

• Ability to handle confidential information with discretion

• Strong organizational and problem-solving abilities

Preferred Experience

• 5+ years of HR experience, with at least 2 years in a managerial role

• Experience working in hotels, resorts, or hospitality chains

Key Competencies

• People-focused and service-oriented mindset

• Ability to work in a fast-paced, 24/7 operational environment

• Strong conflict management and negotiation skills

• It is a Full Time Recruiter / HR / Admin job for candidates with 5 - 6+ years Experience.