Floor Manager

We are redefining gaming culture in Pune. The Realm is not a traditional cyber cafe—it is an ultra-premium, high-fidelity esports lounge and culinary destination. Featuring high-end RTX 50-series grids, professional grade racing simulators, and a curated high-end QSR bistro, we cater to serious esports athletes, corporate professionals, and the high-street lifestyle crowd.

THE ROLE

We are looking for a sharp, charismatic, and highly operational Floor Manager.

You are the Founder’s right hand. When the Founder steps off the floor, you are the ultimate authority. You will balance the electric energy of a high-end gaming venue with the flawless execution of a premium hospitality lounge. If you know how to run a tight ship, lead a young team, and drive revenue through exceptional customer experiences, this is your arena.

CORE RESPONSIBILITIES

• The Owner's Proxy (Overall Venue Command): Take absolute ownership of the floor’s daily operations. Ensure the venue’s aesthetic, lighting, and cleanliness standards remain pristine, and protect our premium tech assets (PCs, simulators, and peripherals).

• Team Leadership & Training: Act as the captain for our service crew, kitchen Commis chefs, and KST staff. You will train new hires on brand standards, enforce flawless floor etiquette, and ensure the team operates with high-fidelity sportsmanship.

• Roster & Shift Management: Design and manage weekly staff rosters, ensuring airtight coverage across all zones—from the quiet weekday office-lunch hours to high-chaos 64-player weekend tournaments.

• F&B & Kitchen Inventory: Oversee the backend of our tech-driven QSR bistro. You will track daily kitchen stock, manage ingredient shelf lives, coordinate with vendors, and conduct end-of-day physical audits to eliminate wastage.

• Cash Handling & Data Reporting: Manage the POS desk, oversee physical cash drops from walk-ins, and validate digital transactions across our floor. You will generate and analyze end-of-day sales, footfall, and inventory reports for Management.

• Customer Engagement & Upselling: Engaging with gamers, resolving disputes calmly, and turning first-time walk-ins into lifelong members. You will actively train the floor staff on upselling strategies—pushing gourmet thick shakes, food combos, and premium memberships to drive average order value (AOV).

WHO YOU ARE

• Experienced: You have 2–4 years of leadership experience in hospitality, QSR management, retail operations, or entertainment venues.

• Tech-Fluent: You don’t need to be an IT engineer, but you understand gaming culture, feel comfortable around high-end hardware, and can seamlessly navigate digital POS and KDS (Kitchen Display) systems.

• Calm Under Fire: You thrive in high-energy environments and can handle a packed house during a weekend esports tournament without losing your cool.

• Detail-Obsessed: You notice a misplaced headset, a smudge on a monitor, or a missing inventory item before anyone else does.

WHAT WE OFFER

• Competitive Base CTC aligned with premium industry standards.

• Aggressive performance incentives tied directly to bistro upselling targets, customer review milestones, and operational excellence.

• The opportunity to be the foundational operational leader of Pune's most exciting new gaming and lifestyle brand.

• It is a Full Time Recruiter / HR / Admin job for candidates with 1 - 4 years of experience.