ESTATE MANAGER

Job Title: Estate Manager / Society Office Manager
Location: Gurgaon (Gurugram), Haryana
Job Type: Full-time

Job Summary
We are seeking an experienced and highly organized Estate Manager / Society Office Manager to oversee the complete daily operations, maintenance, security, and administrative functions of our residential society in Gurgaon. The ideal candidate will act as the core liaison between the Managing Committee, residents, vendor teams, and local government authorities. You will ensure the estate runs smoothly, stays financially compliant, and maintains premium standards of safety, cleanliness, and infrastructure health.

Key Responsibilities

1. Operations & Facility Management

• Oversee daily estate operations including housekeeping, waste management, horticulture, and common area upkeep.

• Supervise technical teams managing critical utilities: DG sets, water supply, STP/WTP plants, lifts, and electrical grids.

• Conduct routine property inspections to proactively identify and resolve maintenance issues.

2. Security & Safety Compliance

• Manage the society’s security agency, visitor tracking tools (e.g., MyGate/NoBrokerHood), and CCTV surveillance networks.

• Ensure strict adherence to fire safety norms, obtain necessary renewals, and conduct regular safety drills.

• Liaison with local Gurgaon authorities (DHBVN, MCG, GMDA, Haryana Fire Service, and local police) for statutory approvals and compliance.

3. Financial Administration & Office Management

• Supervise the society office staff, manage daily paperwork, and maintain digital data and resident directories.

• Assist the Managing Committee in preparing annual maintenance budgets and tracking monthly expenses against targets.

• Monitor the timely collection of maintenance dues, handle billing queries, and follow up on outstanding payments.

4. Vendor & Contract Management

• Coordinate vendor onboarding, evaluate competitive technical bids, and negotiate contracts for repair or renovation works.

• Track service level agreements (SLAs) for third-party contractors and sign off on verified monthly invoices.

5. Resident Relations & Grievance Redressal

• Serve as the primary point of contact for resident complaints, ensuring swift and polite resolution of issues.

• Facilitate smooth communication of notices, circulars, and rules via official society channels.

• Help organize society events, festival celebrations, and general body meetings (GBMs).

Candidate Requirements

• Education: Bachelor’s degree in Business Administration, Hotel Management, Property Management, or a related field.

• Experience: 5 to 8+ years of proven experience in residential property management or estate management, preferably within large Gurgaon high-rise societies or premium townships.

• Technical Skills: Proficiency in society management software, MS Office (Excel/Word), and basic accounting principles.

• Local Knowledge: Strong understanding of the Haryana Apartment Ownership Act and deep comfort navigating Gurgaon local administrative bodies.

• Soft Skills: Exceptional conflict-resolution abilities, strong leadership skills, and the capacity to remain calm under emergency situations.

Attribute Specification Role Type On-site Administrative & Operational Leadership Reporting To RWA / Society Managing Committee

Key Metrics Upkeep SLA compliance, budget adherence, resident satisfaction, vendor performance Desired Experience Preferred in residential real estate/hospitality operations

• The approximate size of the society 380 FLATS

• It is a Full Time Recruiter / HR / Admin job for candidates with 6 months - 6+ years Experience.