Customer Support Executive

Job Title: Program Support Executive

Company: WsCube Tech

Location: Jaipur

Work Mode: On-site

Employment Type: Full-time

Qualification: B.Tech/B.E. in Computer Science, IT, or a related field

Experience: Freshers or candidates with up to 2 years of experience

Role Overview
We are looking for a proactive and learner-focused Program Support Executive to coordinate with learners, mentors, and internal teams. The role involves managing class operations, resolving learner concerns, supporting LMS activities, and ensuring a smooth learning experience.

Key Responsibilities

• Address learner queries and ensure timely resolution.

• Creating documents and presentations, research and development.

• Coordinate with mentors regarding sessions, doubts, feedback, and learner concerns.

• Manage class scheduling, rescheduling, reminders, and communication.

• Handle learner communities and publish relevant updates and resources.

• Support LMS activities, including content, access, and learner issues.

• Call learners for feedback, engagement, follow-ups, and issue resolution.

• Track concerns and coordinate with relevant teams until closure.

• Maintain program data related to courses, content, learners, and class delivery.

• Identify recurring issues and recommend process improvements.

• Support learner engagement, satisfaction, and retention.

Required Skills

• Strong verbal and written communication.

• Good coordination and problem-solving abilities.

• Working knowledge of Excel, Google Sheets, and digital platforms.

• Ability to manage multiple tasks and follow-ups.

• Professional, patient, and learner-focused approach.

• Strong documentation and attention to detail.

• It is a Full Time Recruiter / HR / Admin job for candidates with 0 - 2 years of experience.