Coordinate daily branch operations and administrative activities.
Support the Branch Manager in achieving operational and business targets.
Ensure timely processing of customer requests and inquiries.
Maintain branch records, files, and documentation accurately.
Prepare daily, weekly, and monthly operational reports.
Coordinate with internal departments for issue resolution and service delivery.
Monitor inventory of office supplies and branch assets.
Schedule staff activities and assist with attendance and leave records.
Ensure compliance with company policies, SOPs, and regulatory requirements.
Handle customer complaints professionally and escalate issues when required.
Support branch audits and maintain required documentation.
Assist in organizing branch meetings, training sessions, and events.