A receptionist cum customer relationship executive manages front desk operations and builds positive customer relationships. This role involves greeting visitors, answering phones, managing correspondence, and handling customer inquiries. They ensure a welcoming environment and smooth front office operations while also contributing to customer satisfaction and relationship management.
Receptionist Duties:
Front Desk Management:
Managing the reception area, greeting and directing visitors, answering phones, and handling mail and deliveries.
Administrative Support:
Providing general administrative assistance, such as managing calendars, scheduling meetings, and maintaining office supplies.
Communication:
Answering inquiries, providing information, and directing calls to the appropriate personnel.
Office Security:
Maintaining visitor logs, issuing badges, and ensuring the security of the reception area.
Customer Relationship Management:
Customer Interaction: Addressing customer inquiries, resolving issues, and ensuring a positive customer experience.
Relationship Building: Fostering positive relationships with customers through proactive communication and personalized service.
Feedback Collection: Gathering customer feedback and communicating it to relevant departments.
Customer Support: Assisting customers with information about products and services.
Sales Support: Assisting sales teams with coordinating meetings and preparing sales materials.