Receptionist/Sales Executive

Booking Coordinator / Front Desk

Location: Padel Pro Whitefield, Bengaluru

Employment Type: Full-Time

Role Overview

We are looking for a confident, proactive and highly motivated Booking Coordinator to manage customer bookings, enquiries, follow-ups and front-desk operations at Padel Pro Whitefield.

This is a customer-facing and sales-oriented role. The ideal candidate should be comfortable with repetitive follow-ups, speaking with customers throughout the day, maintaining accurate records and actively converting enquiries into bookings.

Key Responsibilities

• Manage all booking enquiries received through phone, WhatsApp, walk-ins and online channels.

• Regularly follow up with customers and leads to convert enquiries into bookings.

• Assist customers with court bookings, coaching sessions, events, memberships and other services.

• Handle the front desk professionally and provide a welcoming customer experience.

• Proactively reach out to existing customers for repeat bookings and follow-ups.

• Maintain accurate customer information, booking records and follow-up status.

• Learn and operate the booking management system and POS system.

• Process payments and maintain accurate transaction records.

• Carry out daily booking and payment reconciliations.

• Coordinate with the operations and coaching teams regarding bookings and customer requirements.

• Ensure the reception, clubhouse and customer-facing areas are presentable and well maintained.

• Handle basic customer queries, complaints and requests professionally.

• Support events, tournaments and other activities at the facility when required.

• Take ownership of assigned tasks and proactively identify opportunities to improve bookings and customer experience.

Candidate Requirements

• Fluent and confident in spoken English.

• Good written English for WhatsApp, email and customer communication.

• Kannada preferred.

• Knowledge of Hindi or any additional language is an advantage.

• Confident personality with strong communication and interpersonal skills.

• Comfortable with sales, customer follow-ups and repetitive tasks.

• Basic computer skills and ability to quickly learn POS, CRM and booking software.

• Good attention to detail, particularly with payments and reconciliations.

• Well-presented and professional when interacting with customers.

• Proactive, responsible and highly motivated.

• Comfortable working in a fast-paced sports and hospitality environment.

• Willingness to work in shifts and on weekends as required.

Who We Are Looking For

We want someone who doesn’t simply wait for customers to walk in. The person should be comfortable picking up the phone, following up on enquiries, converting leads, encouraging repeat bookings and taking ownership of the front desk.

This role is ideal for someone who is ambitious, energetic and looking for growth within a fast-growing sports and lifestyle business.

Experience: Freshers with strong communication skills are welcome. Previous experience in front desk, hospitality, customer service, telesales, inside sales, sports facilities or similar roles will be an advantage.

• It is a Full Time Receptionist job for candidates with 0 - 2 years of experience.