Receptionist/Sales Executive

Job Roles & Responsibilities

Welcome patients and visitors with a professional and courteous attitude.

Register patients and maintain accurate records in the hospital/diagnostic management system.

Schedule appointments for diagnostic tests, health check-ups, and doctor consultations.

Answer phone calls, emails, and walk-in inquiries promptly and professionally.

Provide complete information about diagnostic tests, health packages, pricing, and report delivery.

Promote preventive health check-up packages and corporate wellness programs to patients and clients.

Follow up with prospective and existing customers to generate repeat business and increase test bookings.

Build and maintain relationships with doctors, clinics, corporate clients, and referral partners.

Handle billing, payment collection, invoice generation, and daily cash reconciliation.

Coordinate with laboratory staff, technicians, and doctors to ensure smooth patient service.

Address patient queries and resolve complaints efficiently to ensure high customer satisfaction.

Maintain front office cleanliness, patient records, and confidentiality in compliance with healthcare standards.

Achieve monthly sales targets for health packages and diagnostic services.

Prepare daily, weekly, and monthly sales and front-office activity reports.

Perform any other administrative or operational duties assigned by the Center Manager

Required Skills

Excellent communication and interpersonal skills.

Customer service and sales-oriented approach.

Proficiency in MS Office and diagnostic/hospital management software.

Strong organizational and multitasking abilities.

Ability to work under pressure with a positive attitude.

Fluency in English; knowledge of Hindi and Bengali is an added advantage.

Prior experience in a diagnostic center, hospital, or healthcare industry is preferred.

• It is a Full Time Receptionist job for candidates with 6 months - 1 years of experience.