Receptionist Responsibilities
Front Office Management
Welcome and assist all walk-in clients, visitors, and business associates professionally.
Handle incoming phone calls and direct them to the concerned department.
Maintain the reception area in a clean, organized, and presentable condition.
Manage visitor records and ensure proper visitor entry procedures.
Customer Service
Provide accurate information about the company's projects and services.
Attend customer inquiries through phone calls, emails, WhatsApp, and social media.
Schedule client appointments with the Sales Team or Management.
Follow up with clients regarding meetings and site visits.
Administrative Support
Maintain records of inquiries, visitors, and daily call logs.
Prepare and manage courier dispatches and incoming correspondence.
Coordinate meeting room bookings and office appointments.
Assist with documentation, filing, scanning, and data entry.
Sales Executive Responsibilities
Lead Management
Handle fresh and existing customer inquiries.
Generate leads through telecalling, referrals, digital platforms, and walk-in customers.
Maintain customer information in the CRM system.
Conduct regular follow-ups with prospective clients.
Sales Activities
Explain project details, pricing, payment plans, and available inventory.
Arrange and coordinate project site visits.
Prepare quotations, booking forms, and required sales documentation.
Achieve monthly and quarterly sales targets.
Customer Relationship
Build and maintain strong relationships with customers.
Resolve customer queries promptly and professionally.
Coordinate with finance, legal, and CRM teams for smooth booking and documentation.
Ensure high customer satisfaction throughout the sales process.