Receptionist/Sales Executive

Job Title: Gym Receptionist / Sales Executive

Location: [New Chandigarh]
Reports To: Gym Manager / Operations Head

Job Summary

The Gym Receptionist / Sales Executive serves as the first point of contact for members and visitors, providing exceptional customer service and ensuring smooth day-to-day front desk operations. This role is also responsible for achieving sales targets through proactive lead generation, membership conversions, and client retention efforts.

Key Responsibilities

Front Desk & Customer Service

• Greet and assist all members, guests, and prospects in a professional and friendly manner.

• Manage member check-ins, renewals, and inquiries efficiently.

• Handle phone calls, emails, and walk-in inquiries regarding memberships, classes, and promotions.

• Maintain cleanliness and presentation standards of the front desk and reception area.

• Ensure a smooth member experience from entry to exit.

Sales & Membership Management

• Meet and exceed monthly membership and revenue targets.

• Conduct gym tours for prospective clients, highlighting key features, services, and programs.

• Follow up on leads from digital campaigns, walk-ins, and referrals.

• Maintain a database of potential clients and track conversions using CRM or lead sheets.

• Process payments, renewals, and manage basic administrative tasks related to sales.

Operations & Coordination

• Coordinate with trainers, management, and operations staff to ensure client satisfaction.

• Maintain accurate member records and daily reports (attendance, inquiries, sales).

• Assist in organizing marketing events, fitness assessments, and client engagement activities.

• Ensure adherence to company policies, procedures, and safety standards.

Qualifications & Skills

• Bachelor’s degree preferred (Business, Sports Management, or related field).

• 1–3 years of experience in a front desk, customer service, or sales role (fitness industry preferred).

• Excellent communication, interpersonal, and sales negotiation skills.

• Strong organizational and multitasking abilities.

• Proficiency in MS Office, CRM tools, and basic administrative software.

• Positive attitude, energetic personality, and passion for fitness.

Key Performance Indicators (KPIs)

• Membership sales and renewals.

• Lead conversion rate and follow-up performance.

• Member satisfaction and retention.

• Front desk efficiency and professionalism.

Work Schedule

• Rotational shifts including mornings, evenings, and weekends as per gym schedule.

• It is a Full Time Receptionist job for candidates with 6 months - 2 years of experience.