Greet and welcome guests as they arrive at the game zone.
Answer phone calls and respond to email inquiries promptly and professionally.
Assist guests with game bookings, membership inquiries, and general information about the game zone.
Maintain cleanliness and organization at the reception area.
Process payments accurately using our POS system.
Monitor and manage guest check-ins and reservations.
Address any guest concerns or issues promptly and escalate as needed.
Collaborate with other team members to ensure a positive guest experience.
Keep up-to-date with knowledge of our games, promotions, and events to provide accurate information to guests.