Receptionist

• Greeting and Welcoming Patients: Warmly greet patients as they arrive and provide a positive first impression of the clinic.

• Managing Appointments: Schedule and manage patient appointments, ensuring minimal waiting time and efficient flow.

• Patient Registration: Assist patients with the registration process, including completing forms and entering information into the clinic's database.

• Handling Inquiries: Answer phone calls and respond to emails regarding services, pricing, and general information about the clinic.

• Billing and Payments: Process payments, handle billing inquiries, and ensure accurate financial records.

• Coordination with Medical Staff: Coordinate with doctors, nurses, and other medical staff to ensure smooth operation and effective patient care.

• Maintaining Reception Area: Keep the reception area clean, organized, and presentable at all times.

• Record Keeping: Maintain patient records and ensure confidentiality and privacy of all patient information.

• Inventory Management: Monitor and order office supplies as needed.

• Customer Service: Address patient concerns and complaints with empathy and professionalism.

• Outbound Calls: Make outbound calls to potential and existing patients to inform them about the clinic's services, offers, and promotions.

• Appointment Scheduling: Schedule appointments for patients over the phone, ensuring accurate data entry and follow-up.

• Follow-Up Calls: Conduct follow-up calls to remind patients of upcoming appointments, confirm their attendance, and gather feedback on services received.

• Handling Inquiries: Respond to inbound calls and provide information about services, treatments, pricing, and appointment availability.

• Lead Generation: Identify and generate leads by reaching out to prospective patients and converting inquiries into appointments.

• Maintaining Records: Update and maintain patient call records and appointment schedules in the clinic's database.

• Feedback Collection: Collect and document patient feedback to help improve clinic services and patient satisfaction.

• Customer Service: Address patient queries and concerns with a focus on providing excellent customer service.

Job Types: Full-time, Permanent

• It is a Full Time Receptionist job for candidates with Freshers.