Receptionist

Job Summary:

The Receptionist is the first point of contact for customers visiting the showroom. This role focuses on delivering a warm welcome, managing customer flow, supporting the sales team, and ensuring a premium customer experience aligned with the brand image.

Key Responsibilities:

1. Customer Handling

• Greet and welcome customers professionally

• Understand customer purpose and guide them to the right sales executive

• Offer water/refreshments as per showroom standards

• Maintain a polite, friendly, and presentable demeanor at all times

2. Front Desk Management

• Manage reception desk and showroom entry flow

• Handle walk-in customer entries and maintain visitor records

• Answer phone calls, WhatsApp inquiries, and basic queries

3. Appointment & Coordination

• Schedule appointments for premium/HNI customers

• Coordinate with sales team for customer handling

• Inform concerned staff about VIP customer arrivals

4. CRM & Data Entry

• Capture customer details (name, contact number, occasion, etc.)

• Maintain daily footfall data

• Update customer database in CRM system

5. Showroom Support

• Assist in managing waiting customers

• Ensure reception area cleanliness and display readiness

• Support marketing activities like coupon distribution, invitation handling

Skills Required:

• Good communication skills (Gujarati, Hindi, basic English)

• Presentable personality with a positive attitude

• Customer service orientation

• Basic computer knowledge (MS Excel, CRM entry)

• Ability to handle multiple customers calmly

• It is a Full Time Receptionist job for candidates with 0 - 1 years of experience.