JD of Receptionist Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
Answering screening and forwarding incoming phone calls
Receiving and sorting daily mail In addition, they maintain calendars for appointments, sort mail, make copies
JD FOR CRE • Demonstrate professional wow behavior with customers/ colleagues.
• Effective communication with sales on any customers related query/ issue.
• Handling all telephone related calling as per principal’s norms.
• Introduces relevant members to the customers during delivery of the vehicle.
• Proper timely calling, capturing VOC and resolving any
• Solving Apprehension/ doubts/ queries/ issues.
• Managing all findings, sharing with relevant heads and preparing list of repeated offenders.
• Highlighting any select sales personnel having more complaints.
• Informing respective department for which complaint is generate.
• Works with all dealership departments to achieve team goals.
• Resolve all customers’ complaints by ensuring regular follow-up with other departments.
• Maintain highest professional representation
• Adherence to all environment, health, safely, security measure for people, properly, cars.