### Receptionist – Roles & Responsibilities
Dr. Dakaha’s Rashi Dental Clinic & Implant Smylist Center
• Welcome patients and manage front-desk activities.
• Handle patient appointments and scheduling.
• Answer phone calls and WhatsApp enquiries.
• Maintain patient records and registration details.
• Manage billing, payments and daily cash records.
• Coordinate appointments with doctors.
• Follow up with patients regarding pending treatments.
• Explain basic clinic services and treatment packages.
• Maintain daily OPD and appointment registers.
• Handle patient queries politely and professionally.
• Coordinate with dental assistants and doctors.
• Maintain cleanliness and discipline at the reception.
• Send appointment reminders to patients.
• Prepare daily reports of patient visits and collections.
Key Skills Required:
• Good communication skills
• Basic computer knowledge (MS Excel, Word)
• Hindi, English and Marathi speaking
• Polite behaviour and professional attitude
• Good telephone handling skills
• Ability to manage multiple tasks
Main Responsibility: Ensure smooth patient management, appointment coordination and excellent patient experience.