Key Responsibilities
• Welcome guests warmly and assist with check-in/check-out processes.
• Act as the main point of contact for guest inquiries, requests, and complaints.
• Ensure a high level of guest satisfaction through personalized service.
• Handle and resolve guest issues promptly and professionally.
• Coordinate with housekeeping, front office, and other departments.
• Maintain guest records and feedback reports.
• Provide information about services, facilities, and local attractions.
• Monitor guest feedback and suggest service improvements.
Required Skills & Qualifications
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Problem-solving and conflict-resolution abilities.
• Presentable personality with a positive attitude.
• Ability to work in shifts, weekends, and holidays.
• Bachelor’s degree in Hospitality, Business, or related field preferred.