Receptionist

Title: Receptionist
Location: Ahmedabad, Gujarat

Employment type: On contract

Skills: front desk management, day-to-day administrative support, record keeping and courier management.

JOB SUMMARY:
We are seeking a professional, courteous, and organized Female Receptionist with 3-5 years of experience in visitor management, customer call handling, and courier coordination. The ideal candidate will be the first point of contact for visitors and callers, maintain a welcoming reception area, and support basic administrative tasks. Strong English communication and email etiquette are essential. Proficiency in MS Excel, MS Word, and MS PowerPoint is required.

KEY RESPONSIBILITIES:

1. Front Desk Management: Greet and assist visitors, verify appointments, issue visitor badges, and maintain a tidy reception area.

2. Call Handling: Answer, screen, and route incoming calls professionally; take accurate messages and follow up as required.

3. Email Communication: Manage the general reception inbox; respond to routine queries, forward messages to relevant teams, and maintain email logs.

4. Courier and Mail Management: Receive, log, distribute, and dispatch incoming and outgoing couriers and parcels; coordinate with courier vendors and maintain records.

5. Appointment Scheduling: Maintain meeting room bookings and coordinate schedules for visitors and internal stakeholders.

6. Record Keeping: Maintain visitor logs, call logs, courier registers, and basic administrative records in digital and physical formats.

7. Basic Administrative Support: Prepare simple documents and presentations, assist with photocopying/scanning, and support ad hoc office tasks.

8. Security and Confidentiality: Follow security protocols for visitor access and handle sensitive information with discretion.

9. Vendor Coordination: Liaise with housekeeping, security, and courier vendors to ensure smooth day-to-day operations.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

1. Experience: 3–5 years in a receptionist, front desk, or customer-facing administrative role.

2. Education: Minimum bachelor degree in any discipline; a diploma or certificate in office administration or hospitality is an advantage.

3. Technical Skills: Working knowledge of MS Excel, MS Word, and MS PowerPoint; comfortable using email clients and basic office equipment (phone systems, printers, scanners).

4. Communication: Excellent spoken and written English; clear telephone etiquette and professional email writing skills.

5. Interpersonal Skills: Polite, presentable, and customer-oriented with strong interpersonal skills.

6. Organizational Skills: Ability to multitask, priorities, and maintain accurate records.

7. Other: Punctual, reliable, and able to work independently with minimal supervision.

DESIRED COMPETENCIES:

• Professional appearance and friendly demeanor.

• Strong attention to detail and accuracy.

• Problem-solving attitude and ability to remain calm under pressure.

• Basic knowledge of workplace health and safety procedures.

• Familiarity with visitor management systems is a plus.

• It is a Full Time Receptionist job for candidates with 3 - 5 years of experience.