Receptionist

About Evity Wellness

Evity Wellness is a premium, science-backed social wellness club offering advanced recovery, longevity, and performance-enhancement protocols. Our services include Cryotherapy, Hyperbaric Oxygen Therapy, IV Nutrient Therapy, Sensory Reset, Red Light Therapy, Contrast Therapy and curated wellness experiences for discerning clientele. Evity caters to a top-tier, lifestyle-focused audience where experience, discretion, personalization and service excellence are non-negotiable.

Role Purpose

The Guest Relations Executive is the face of Evity Wellness and plays a critical role in delivering a seamless, luxurious, and personalized guest experience. The role ensures that every guest—from first-time visitors to long-term members—feels welcomed, guided, informed, and cared for throughout their wellness journey.

Key Responsibilities

1. Guest Experience & Front-of-House Management

• Warmly welcome guests and members, ensuring a premium hospitality experience aligned with Evity’s brand ethos.

• Manage guest check-ins, check-outs, and appointment scheduling with efficiency and discretion.

• Maintain a calm, refined, and professional front-desk environment at all times.

• Anticipate guest needs and proactively resolve concerns to ensure high satisfaction.

2. Protocol Guidance & Member Support

• Possess a clear understanding of Evity’s wellness protocols and services.

• Explain procedures, session flow, contraindications (as per SOP), and post-session guidance to guests.

• Coordinate closely with therapists, nurses, and wellness specialists to ensure smooth protocol execution.

• Assist first-time guests with orientation and comfort during their initial visits.

3. Appointment & CRM Management

• Manage bookings, rescheduling, cancellations, and waitlists using the designated system.

• Maintain accurate guest records, preferences, session history, and feedback.

• Ensure adherence to privacy, confidentiality, and data protection standards.

4. Sales Support & Upselling

• Support the sales team by identifying upselling and cross-selling opportunities (protocol packages, memberships, add-on services).

• Encourage trial-to-membership conversions through exceptional service and informed conversations.

• Share guest insights and feedback with the sales and operations teams.

5. Brand Representation & Etiquette

• Uphold Evity’s luxury service standards, grooming norms, communication etiquette, and tone.

• Ensure the reception and guest areas are impeccably maintained.

• Handle VIP clients, high-profile guests, and referrals with discretion and professionalism.

6. Compliance & SOP Adherence

• Follow all operational SOPs related to guest handling, safety, consent forms, and escalation protocols.

• Ensure guests complete required documentation before procedures.

• Coordinate incident reporting and escalation when required.

Qualifications & Experience

• Graduate in Hospitality Management, Healthcare Administration, or any related discipline preferred.

• 1–3 years of experience in guest relations, front desk, hospitality, luxury retail, wellness, or healthcare services.

• Experience in premium service environments is highly desirable.

Key Skills & Competencies

• Excellent communication and interpersonal skills.

• Strong service orientation with attention to detail.

• Calm, polished, and empathetic personality.

• Ability to handle high-expectation clientele.

• Basic computer skills and comfort with CRM/appointment systems.

• Ability to multitask in a fast-paced, experience-driven environment

• It is a Full Time Receptionist job for candidates with 1 - 3 years of experience.