Receptionist

• Detailed Roles & Responsibilities :
  1. Front Desk Management & Patient Interaction :
  • Serve as the first point of contact for patients, visitors, and vendors, ensuring a professional and welcoming environment.

• • Greet and assist patients with warmth, compassion, and patience, recognizing the sensitivity around fertility treatments.

• • Provide patients with accurate hospital information, available services, doctors’ schedules, and treatment processes.

• • Ensure smooth patient flow by managing queues, minimizing waiting times, and prioritizing emergency cases as per protocol.

• 2. Patient Registration & Records Management • Register new patients in hospital ERP, ensuring accurate entry of personal details, medical history, and referral source.

• • Collect, verify, and file patient identification documents in line with hospital compliance policies.

• • Create and maintain patient case files—both physical and electronic—for IVF, IUI, ICSI, IMSI, and other procedures.

• • Ensure complete confidentiality of patient data as per MCI / hospital guidelines.

• 3. Appointment Scheduling & Coordination Schedule appointments for doctors, embryologists, counselors, and lab investigations.

• • Maintain doctors’ calendars and coordinate rescheduling/cancellations with patients.

• • Manage follow-up reminders for treatment cycles, injections, scans, and counseling sessions.

• • Send appointment confirmations and reminders via SMS, calls, or WhatsApp.

• 4. Communication & Counseling Support • Handle incoming calls, emails, and online inquiries promptly, providing preliminary information. • Offer empathetic communication, particularly with patients undergoing stress due to infertility. • Connect patients with the appropriate department (counselor, doctor, accounts, pharmacy) without delay. • Assist in explaining the hospital’s IVF treatment flow (first consultation → investigations → procedure → follow-ups).

• 5. Billing & Financial Assistance • Prepare bills and receipts for consultation, procedures, and lab services. • Guide patients on package details, inclusions/exclusions, and payment schedules. • Coordinate with the accounts department for advance payments, refunds, or settlements. • Maintain daily billing records, cash reconciliation, and handover reports.

• 6. Administrative & MIS Reporting • Maintain appointment logs, patient inflow reports, and daily visit registers. • Track referral patients (doctor referrals, digital marketing, word of mouth) and maintain source-of-patient data. • Support the operations team in preparing weekly and monthly MIS reports (appointments, conversions, cancellations, patient satisfaction). • Ensure stock availability of patient forms, brochures, and feedback slips at the reception desk.

• 7. Patient Experience & Hospitality • Monitor waiting lounge cleanliness, availability of drinking water, and patient comfort. • Assist patients with mobility needs or elderly companions. • Ensure VIP/priority patients are handled with personalized care. • Take patient feedback forms after consultation and share with management. 8. Compliance & Professional Conduct • Maintain strict confidentiality of patient medical and personal details. • Follow hospital protocols on data protection, infection control, and patient safety. • Escalate patient complaints to the Centre In-Charge/Operations Manager for quick resolution. • Ensure professional grooming, punctuality, and discipline at all times.

• 9. Marketing & Support Activities (if required by management) • Assist in hospital awareness programs, camps, and promotional activities (flyers, canopy setups, OPD camps). • Help in coordinating influencer visits, patient education events, and seminars. • Support the digital marketing team by ensuring all inquiries from social media/ads are logged and followed up. Key Competencies Required • Communication Skills: Fluency in English, Hindi, and the local language with the ability to explain medical processes simply. • Empathy & Patience: Ability to handle emotionally sensitive patients with compassion. • Technology Skills: Proficiency in MS Office, hospital ERP/CRM, WhatsApp Business, and email communication. • Multitasking: Ability to manage patient inflow, calls, and coordination simultaneously. • Confidentiality & Integrity: Strong adherence to patient privacy standards.

• It is a Full Time Receptionist job for candidates with 2 - 3 years of experience.

More about this Receptionist job

1. What is the eligibility criteria to apply for this Receptionist job?
   Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Receptionist job?
   Ans: This Receptionist job will have 6 working days.
4. Are there any charges applicable while applying or joining this Receptionist job?
   Ans: No, there is no fee applicable for applying this Receptionist job and during the employment with the company, i.e., BOTSPARADISE TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Receptionist role?
   Ans: There is an immediate opening of 2 Receptionist at BOTSPARADISE TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Receptionist job.
8. What are the timings of this Receptionist job?
   Ans: This Receptionist job has 09:30 सुबह - 06:30 सुबह timing.