Department: Front Office / Administration
Reports To: Office Manager / HR Manager / Admin Head
The Receptionist serves as the first point of contact for visitors and clients, managing front-desk operations efficiently and professionally. This role involves greeting guests, answering phone calls, handling inquiries, and supporting administrative tasks to ensure smooth office operations.
Greet and welcome visitors in a friendly and professional manner.
Answer, screen, and forward incoming phone calls.
Maintain a tidy and organized reception area.
Handle incoming and outgoing mail, courier services, and deliveries.
Maintain visitor logs and issue visitor badges when necessary.
Schedule and confirm appointments or meetings.
Assist in administrative tasks such as filing, data entry, photocopying, and document preparation.
Coordinate with other departments for internal communication and support.
Manage office supplies and maintain inventory records.
Handle customer inquiries and provide accurate information or direct them to the appropriate department.
Maintain confidentiality and security of office information.
High school diploma or bachelor’s degree preferred.
Proven experience as a receptionist, front desk executive, or similar role.
Excellent communication and interpersonal skills.
Proficient in MS Office (Word, Excel, Outlook).
Strong organizational and multitasking abilities.
Professional appearance and demeanor.
Ability to handle stressful situations calmly and efficiently.
Knowledge of office management systems and procedures.
Basic administrative or accounting knowledge.
Experience in customer service.
Office-based position.
Typically works standard business hours (may vary depending on company needs).