Key responsibilities
Guest and visitor management:
Greet visitors courteously, answer questions, and direct them to the appropriate personnel or department.
Communication:
Answer, screen, and forward incoming phone calls, and respond to emails.
Administrative support:
Schedule appointments, meetings, and events; organize and file documents; and manage incoming and outgoing mail and deliveries.
Front desk operations:
Ensure the reception area is tidy and presentable, and keep track of office supplies, ordering replacements as needed.
Hospitality-specific duties (if applicable):
In a hotel, this can include checking guests in and out, managing reservations, and assisting with guest requests.