Job Title: Reservation Executive
Responsibilities:
* Handle customer booking and reservation requests through calls, WhatsApp, and email.
* Manage hotel, flight, holiday package, and other travel reservations.
* Coordinate with hotels, airlines, and vendors for availability and confirmations.
* Provide customers with booking details, itineraries, and updates.
* Handle booking modifications, cancellations, and customer queries.
* Maintain accurate records of reservations and customer information.
* Ensure timely follow-up with customers and vendors.
* Provide excellent customer service and resolve booking-related issues.
Requirements:
* Minimum 1 year of experience in reservations/travel industry.
* Good communication and customer-handling skills.
* Basic knowledge of hotel/flight booking procedures.
* Good knowledge of MS Excel and basic computer operations.
* Ability to coordinate with customers and vendors.
* Candidate should be responsible, organized, and detail-oriented.