Receptionist Executive

Position: Guest Relations Executive
Department: Customer Service / Client Relations
Location: Hennur ,Bangalore

Job Summary:

The Guest Relations Executive will serve as the primary point of contact for clients, prospects, and visitors to the real estate company. This role focuses on providing exceptional customer service, fostering positive relationships with clients, and assisting with inquiries related to properties and services. The individual will ensure a high standard of guest experience, manage the front office operations, and contribute to the overall customer satisfaction of the company.

Key Responsibilities:

1. Client & Visitor Interaction:

   • Greet and welcome guests, clients, and visitors professionally and courteously.

   • Provide property information and assist with client inquiries regarding real estate listings, pricing, amenities, and availability.

   • Maintain a welcoming and positive atmosphere in the office or property showrooms.

2. Customer Service:

   • Act as the first point of contact for customer service issues and resolve complaints or inquiries efficiently.

   • Ensure all client concerns are addressed promptly and satisfactorily.

   • Handle phone calls, emails, and in-person inquiries, directing them to the appropriate departments as needed.

3. Property Showings & Tours:

   • Coordinate property viewings for potential buyers and renters, ensuring a smooth and informative experience.

   • Assist in organizing property exhibitions, events, and open house sessions.

   • Ensure properties are well-presented and prepared for showings.

4. Documentation & Record Keeping:

   • Maintain accurate records of client interactions, inquiries, and feedback.

   • Prepare client briefings, reports, and documentation as necessary.

   • Ensure all client data is entered into the company’s CRM system with attention to detail.

5. Customer Relationship Management:

   • Build and maintain strong relationships with both new and existing clients.

   • Follow up with clients after property viewings, meetings, or sales to ensure continued engagement.

   • Provide personalized assistance and information about available real estate options based on client needs.

6. Collaboration:

   • Work closely with the sales, marketing, and property management teams to ensure seamless coordination and service delivery.

   • Support the sales team with client queries and facilitate smooth communication between the team and potential buyers or tenants.

7. Administrative Support:

   • Assist with scheduling appointments, meetings, and follow-up calls for senior management and sales staff.

   • Prepare and manage daily schedules for property showings and client meetings.

8. Brand Representation:

   • Uphold the brand image and values of the company by ensuring a high standard of professionalism in all interactions.

   • Participate in company events, promotional activities, and represent the company at industry events as required.

Qualifications and Skills:

• Education: Bachelor’s degree in Business Administration, Hospitality, or a related field. A background in real estate or customer service is a plus.

• Experience:

  • 3-5 years of previous experience in customer service, front office, or guest relations, preferably in real estate.

  • Knowledge of real estate industry terminology and processes is beneficial.

• Skills:

  • Excellent communication and interpersonal skills.

  • Strong problem-solving abilities and conflict resolution skills.

  • Ability to handle multiple tasks and prioritize effectively.

  • Proficient in MS Office Suite and CRM software.

  • Ability to work in a fast-paced environment and manage time efficiently.

Attributes:

• Strong customer-focused attitude and service mindset.

• Professional appearance and demeanor.

• A proactive approach to client engagement and relationship management.

• Ability to handle challenging situations with calmness and professionalism.

• Attention to detail and a passion for providing top-tier service.

Working Conditions:

• Full-time, Rotational Week-off

• Availability for occasional evening or weekend events, property showings, and client meetings.

Office or on-site location

• It is a Full Time Receptionist job for candidates with 6 months - 1 years of experience.

More about this Receptionist Executive job

1. What is the eligibility criteria to apply for this Receptionist Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Receptionist Executive job?
   Ans: This Receptionist Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Receptionist Executive job?
   Ans: No, there is no fee applicable for applying this Receptionist Executive job and during the employment with the company, i.e., Bricks & Milestones Projects Llp.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Receptionist Executive role?
   Ans: There is an immediate opening of 2 Receptionist Executive at Bricks & Milestones Projects Llp
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Receptionist job.
8. What are the timings of this Receptionist Executive job?
   Ans: This Receptionist Executive job has 09:00 AM - 06:00 PM timing.