Receptionist Executive

We are looking for a Receptionist Executive to join our team at Arick Imperial to perform a variety of administrative tasks. As a part of this job, you will welcome guests and greet people who visit the organization/business premises. Besides this, you will also handle front-desk tasks like managing mail and forwarding phone calls. The position offers an in-hand salary of ₹ 11,000 - ₹ 12,000 and growth opportunities.

Key Responsibilities:

• Greet and assist visitors and ensure they are directed correctly.
• Answer, screen, and forward phone calls professionally.
• Maintain a tidy and presentable reception area with necessary stationery supplies.
• Receive, sort, and distribute daily mail and deliveries.
• Update calendars, schedule meetings, and arrange travel accommodations.
• Perform administrative tasks like filing, photocopying, and maintaining office records.

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 1 years of experience. Other required skills include proficiency in Microsoft Office Suite, multitasking and time-management, with the ability to prioritize tasks. He/She must have a professional attitude and be an expert in written and verbal communication.

This job post is for the [Arick Imperial Hotel](https://www.google.com/search?kgmid=/g/11xl7wvkl8&q=write+a+job+post+for+receptionist+role+in+Hotel+arick+Imperial+where+receptionist+needs+to+handle+the+customer+%26+attend+every+customer+with+extra+job+roles+skills), a 3-star property located on Beltarodi Road in Manish Nagar, Nagpur. We are seeking a dedicated Hotel Receptionist who can go beyond standard check-in duties to provide a personalized, "Imperial" experience for every guest.

Job Title: Guest Experience Receptionist

Hotel Name: Arick Imperial Hotel, Nagpur

Work Type: Full-time, Shift-based (including weekends and holidays)

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Role Summary

As the face of Arick Imperial, you will be the first point of contact for families, business travelers, and couples. Your goal is to ensure every guest feels "cherished and valued" from the moment they step into our lobby. This role combines traditional front-desk operations with concierge-level personalization.

Key Responsibilities

* Imperial Guest Welcome: Greet every customer with warmth, handle swift check-ins/check-outs, and verify guest IDs and payment methods.

* Personalized Service: Actively listen to guest needs to provide customized food recommendations or room arrangements (e.g., Netflix-enabled TV setup or garden view preferences).

* Concierge & Local Guide: Assist guests with local travel info, taxi bookings, and advice on nearby Nagpur attractions like Deekshabhoomi or the Airport.

* Operational Excellence: Manage online and telephonic reservations, update the Property Management System (PMS), and process accurate billing.

* Departmental Liaison: Coordinate closely with Housekeeping and Maintenance to ensure rooms are spotless and amenities like AC and Wi-Fi are functioning perfectly.

* Complaint Resolution: Handle any guest concerns with speed and empathy, turning challenges into positive experiences.

Required Skills & "Extra" Qualities

* Communication: Fluent in English and Hindi (local language proficiency is a plus) with a professional telephone manner.

* Multitasking: Ability to handle high-pressure situations—like simultaneous check-ins and phone inquiries—with a calm demeanor.

* Tech-Savvy: Proficiency in hotel management software and basic computer applications.

* Sales Mindset: Ability to suggestively sell hotel upgrades or additional services.

* Appearance: Maintain a neat, professional, and well-groomed image at all times.

Why Join Arick Imperial?

* Environment: Work in a high-rated (4.9/5), hygienic, and peaceful hotel atmosphere.

* Growth: Gain experience in a fast-growing area of Nagpur with opportunities to move into management.

* Perks: Competitive salary, on-site parking, and a supportive team environment.

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How to Apply:

Interested candidates should visit the [Arick Imperial Hotel Official Page](https://in.hotels.com/ho3777083168/) or contact us at +91 77098 31024 to submit their resume.

• It is a Full Time Receptionist job for candidates with 0 - 1 years of experience.